Linux Support Team Lead

Join a globally distributed technology platform powering international digital transactions and seamless customer experiences across hundreds of markets. This Technical Support Team Lead role is critical to maintaining platform stability and service quality, overseeing a team responsible for resolving complex production issues and supporting high-volume, customer-facing systems. You'll lead from the front-driving incident management, refining support processes, and ensuring consistent SLA performance across tools like Zendesk and Jira. Operating in a fast-paced, globally connected environment, this position offers strong ownership of both team performance and operational excellence, with exposure to large-scale e-commerce systems. Required Skills & Experience 2+ years in a formally titled Application Support Lead or Support Manager role with direct people management responsibility Strong expertise in incident and problem management (ITIL-aligned), including ownership of root cause analysis and service restoration Proven track record managing SLAs/OLAs and leading support operations across ticketing platforms such as Zendesk and Jira Desired Skills & Experience Experience supporting high-traffic digital platforms or transaction-heavy online systems Prior background in software engineering or development environments Experience driving support optimization initiatives, including self-service adoption and process improvement

Daily Responsibilities Hands-On Engineering:

65%

Team Collaboration & Cross-Functional Work:

35% Applicants must be currently authorized to work in United States on a full-time basis now and in the future. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment's Employment Accommodation policy. Applicants need to make their needs known in advance. #LI-AC1