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Support Specialist
Job
Robert Half
Forsyth, GA (In Person)
Full-Time
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Job Description
We are looking for a Support Specialist to provide hands-on technical assistance for end users in Forsyth, Georgia. This contract opportunity is ideal for someone who can diagnose desktop and network-related issues, explain solutions clearly to non-technical users, and maintain a dependable support experience. The role focuses on day-to-day troubleshooting, documentation, and coordination of repairs across a Windows-based environment.
Responsibilities:
- Deliver front-line desktop support for employees by resolving hardware, software, printer, and peripheral issues in a timely manner
- Investigate technical incidents, determine root causes, and recommend practical solutions that restore user productivity
- Record service requests, troubleshooting steps, resolutions, and installation updates accurately within the ticketing system
- Communicate with end users throughout the support process to gather details, provide status updates, and confirm issue resolution
- Coordinate equipment repair and replacement activities with external vendors when onsite fixes are not sufficient
- Maintain and troubleshoot Windows workstations and related devices to ensure reliable daily operations
- Support Microsoft 365 and Active Directory administration tasks, including user access and account-related assistance
- Assist with basic network troubleshooting to identify connectivity problems and escalate more complex issues when needed