IT Technician

Job#: 3033919

Job Description:

IT Technician Location:

Lithia Springs, Georgia (On-site)

Employment Type:

Contract Role Overview The IT Site Administrator is responsible for resolving client issues and assisting with their IT needs in a warehouse and manufacturing environment. This role serves as a primary point of contact for end-users, requiring a high degree of professionalism and a sense of urgency. The position involves providing day-to-day floor support, stabilizing operations, and offloading the workload from the current IT resource. This is a full-time, 100% onsite role supporting multiple sites and business lines. Key Responsibilities Provide onsite IT support for warehouse and manufacturing operations, including endpoint support, network/Wi-Fi troubleshooting, and ticket triage. Resolve break/fix tickets in accordance with defined Service Level Agreements (SLAs). Support, troubleshoot, and maintain Operational Technology (OT) equipment such as RF scanners, label printers, and other warehouse devices. Manage user-related tasks including new setups, moves, and changes. Maintain an accurate inventory of IT and OT devices. Escalate network issues and coordinate with corporate IT teams for higher-level changes and support. Develop and update Standard Operating Procedures (SOPs) for IT processes. Provide executive-level support as needed, comprising approximately 50% of the work week.

Required Qualifications Education:

An Associate's degree or equivalent professional experience is required.

Experience:

A minimum of two years of hands-on IT support experience within a warehouse or manufacturing environment is required. Experience must include PC, network, and/or telephony support.

Technical Skills:

CompTIA A+ and/or Network+ certification. Strong networking fundamentals, including LAN, switches, and Wi-Fi troubleshooting. Proficiency in Windows endpoint support, including imaging, patching, driver management, and peripheral support (printers/scanners). Extensive knowledge of computer hardware and common desktop software such as the MS Office suite. Preferred Qualifications Experience with RF scanners and label printers (e.g., Zebra, Honeywell) in a warehouse setting. Basic familiarity with Linux operating systems. Scripting or automation skills for tasks like imaging or log collection, particularly with PowerShell. Compensation The anticipated pay rate for this position is $25-30.00 per hour. We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Apex uses a virtual recruiter as part of the application process. Click for more details. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at or . Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

Everforth Apex Benefits Overview:

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.