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Part-Time Helpdesk Technician (Entry-Level)

Job

George Walton Academy

Monroe, GA (In Person)

Part-Time

Posted 1 week ago (Updated 3 days ago) • Actively hiring

Expires 7/22/2026

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Job Description

Part-Time Helpdesk Technician (Entry-Level)
School Name:
George Walton Academy Location:
Monroe, GA Position Type:
Part-Time (approx. 20 hours/week 8am-1pm) Position Overview George Walton Academy is seeking a patient, service-oriented Part-Time Helpdesk Technician to join our technology team. This entry-level role is ideal for students pursuing an IT degree or career changers looking for hands-on experience. You will serve as the first point of contact for technical support, ensuring our faculty, staff, and students have the reliable technology they need to succeed.
Key Responsibilities First-Line Support:
Triage, log, and resolve incoming helpdesk tickets, phone calls, and walk-in requests regarding hardware, software, and connectivity issues.
Device Management:
Assist in configuring, deploying, and troubleshooting end-user devices (Apple iPads/MacBooks, Windows laptops, and Chromebooks).
Classroom Tech Maintenance:
Verify and maintain functionality of classroom AV equipment, including interactive displays, projectors, and document cameras.
Account Provisioning:
Help manage basic user accounts, password resets, and access permissions within Google Workspace and Microsoft 365.
Documentation:
Create and update simple, user-friendly internal knowledge base articles for common technical fixes.
QualificationsSkills Technical Aptitude:
Familiarity with macOS, Windows, iOS, and basic networking concepts (Wi-Fi troubleshooting, IP printing).
Communication:
Exceptional verbal and written communication skills; ability to explain technical concepts to non-technical users (including young students and educators).
Problem-Solving:
A resourceful, methodical approach to troubleshooting unfamiliar technical issues.
Background Check:
Must successfully pass a comprehensive criminal background check and fingerprinting (required for working in a school environment)