Desktop Support Technician - Norcross, GA

Desktop Support Technician - Norcross, GA

USAN - 4.6

Norcross, GA Job Details Full-time 18 hours ago Benefits Paid holidays Health insurance 401(k) Qualifications Customer service Equipment troubleshooting Windows Computer hardware

WAN IT IP

networking Full Job Description •Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. No agencies please. Do you have a passion for troubleshooting computer issues? A knack for fixing what stumps the vast majority? Do you find that you have a knack for listening and truly understanding a person's issues? Do you get energized by working in a high-performance IT environment, in collaboration with other smart dynamic trailblazers who obsess over a quality customer experience every time? We are seeking a skilled and knowledgeable Desktop PC Technician to join our IT team onsite in Norcross, GA. The ideal candidate will be responsible for installing, maintaining, and repairing desktop computers and related hardware/software, ensuring that all systems operate efficiently, effectively, and securely. This role involves direct interaction with users and requires excellent problem-solving and customer service skills. If you are a passionate support technician with a track record of success in desktop support, we encourage you to apply. Join our team and become a key contributor to our growth and success. Responsibilities Build, provision, diagnose, and troubleshoot end user desktop/laptop computers and peripherals Perform routine maintenance and repairs on PCs and related equipment Provide technical support and guidance to users Manage inventory of equipment, parts, and supplies Ensure security and privacy of networks and computer systems Manage Microsoft 365, Microsoft Teams, Microsoft Intune and SharePoint Document technical knowledge using company standards Collaborate with other Operations IT group members to ensure smooth and reliable operation of systems for fulfilling business objectives and processes Keep abreast of the latest developments in desktop computer technology Basic Qualifications Associate's or Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience Proven experience as a PC Technician or similar role Strong knowledge of Windows operating systems and PC hardware Familiarity with LAN/WAN networks and TCP/IP protocols Experience with common software and hardware troubleshooting techniques Excellent diagnostic and problem-solving skills Good communication abilities, with an emphasis on customer service Ability to work independently and in a team environment Preferred Qualifications Certifications such as CompTIA A+, Microsoft Certified IT Professional Experience with desktop virtualization tools Knowledge of Collaboration Tools, and Desktop security implementations Job Benefits Healthcare benefits 401(k) plan Paid company holidays Paid vacation Business casual work environment Annual performance‑based bonus program Company Description United States Advanced Network, In. (USAN) is a privately held corporation based out of Norcross, GA (a suburb of Atlanta, GA). USAN is an AWS Advanced Tier Partner specializing in Amazon Connect, helping organizations design and deploy scalable, AI-driven customer interactions that accelerate time to value and maximize ROI. With over 35 years of deep contact center expertise, USAN delivers modern agentic CX solutions and a white-glove approach to optimizing and managing cloud contact center environments through its managed services. For more information, please visit us at www.usan.com