Information Technology Support Team Lead

Information Technology Support Team Lead at Insight Global Information Technology Support Team Lead at Insight Global in Norcross, Georgia Posted in 1 day ago.

Type:

full-time

Job Description:

Job Description:

Responsible for developing, maintaining, and supporting complex technical infrastructures, hardware, and system software components. Act as team lead providing expert technical direction. Interface with business stakeholders on complex projects. Provide leadership & support to our executive leadership team.

Job Duties:

Performs installation, configuration, maintenance, debugging, and support for systems software/hardware, including implementation support for multiple infrastructure platforms. Provides 24/7 on-call support for assigned systems, including investigating and troubleshooting problems. Develops or engages/directs others in developing innovative solutions to important, highly complex strategic and operating problems; cross-departmental considerations are often present. Implements and maintains tools/applications to ensure systems have sufficient security controls. Evaluates and researches upgrades, patches, and new system functionalities. Tunes platforms to ensure expected availability and performance levels are achieved. Performs root cause analyses for service interruption recoveries. Creates preventative measures.

Must Haves:

5-10 years of experience in Field Support, Desktop Support, or Executive / VIP IT Support Strong knowledge of Windows, macOS, Microsoft 365, Active Directory, mobile OS (iOS/Android), and collaboration tools Proficient with IT security standards, A/V conferencing systems, and computer network troubleshooting Experience supporting executives, senior leadership, or high-profile users Act as the single point of contact for VIP users, ensuring priority handling and coordination for incident resolution Maintain VIP-specific documentation, preferences, asset records, and support history

Compensation:

$40/hr to $50/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.