IT Helpdesk Technician

IT Helpdesk Technician Norcross, GA Job Details Full-time $12

• $15 an hour 1 day ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off Snacks provided Vision insurance Employee discount Opportunities for advancement Food provided Qualifications Computer operation Network troubleshooting Azure Phone communication Computer literacy System maintenance High school diploma or GED Analysis skills Driver's License Driving Decision making Hardware support Customer support ticket management IT 1 year Communication skills Technical Proficiency Entry level Training delivery Active Directory management

Full Job Description Benefits:

Bonus based on performance Company parties Employee discounts Free uniforms Health insurance Opportunity for advancement Paid time off Training & development 401(k) Dental insurance Free food & snacks Vision insurance Benefits/Perks Flexible Scheduling Career Growth Opportunities Paid for Training Job Summary We are seeking a Helpdesk Technician to join our IT team. As a Helpdesk Technician, you will be responsible for providing technical support and assistance to end-users, resolving IT-related issues, and ensuring the smooth operation of our IT infrastructure. Responsibilities Provide first-level technical support to end-users via phone and email. Troubleshoot and resolve hardware, software, and network issues Assist with the configuration and maintenance of computer and network systems Manage user accounts and permissions in Active Directory & Azure Collaborate with other IT team members to identify and implement solutions Document and track all support requests in the helpdesk ticketing system Provide training and guidance to end-users on IT-related topics Ensure compliance with company policies and procedures Qualifications A strong work ethic and work output. Ability to comprehend problems, arrive at solutions, and communicate those effectively to other stakeholders (both internally and externally). Strong analytical ability in discerning priority and non-priority issues, making decisions from a number of alternatives based on logic and fact Independent and self-motivated, holds self accountable to achieving desired outcomes. Previous experience as an IT Technician or an IT Certification is preferred Strong written and verbal communication skills Understanding of data privacy and security

Qualities:

Valid driver's license (clean MVR Record) and a reliable mode of transport Good oral and written communication skills. Demonstration of technical aptitude Ability to work in remote and in-office locations Basic computer skills

Experience:

Experience is a heavy plus, looking for at least 1 year

Education:

High school diploma or GED required

Work Hours:

Full-Time Position (Monday

• Friday) 8 AM
• 5 PM or 9 AM
• 6 PM We maintain a SMOKE-FREE and

DRUG-FREE

workplace and perform pre-employment screenings. All of the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. Therefore, employees assigned may be required to perform additional job tasks as required by the manager.