Help Desk Technician

Help Desk Technician Peachtree Corners, GA Job Details Full-time $20 - $25 an hour 8 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Professional development assistance Life insurance Qualifications Network troubleshooting Preventative hardware maintenance Azure Phone communication Equipment installation AWS Certification Disaster recovery Equipment troubleshooting Application deployment Software installation Technical user customer support AWS Database management Attention to detail Computer hardware Data entry experience (1-2 years) Hardware support Customer support ticket management Data entry Trade school IT Systems & applications support Microsoft 365 support 1 year Communication skills Active Directory Entry level Active Directory management Time management

VPN Full Job Description Scope:

Provide day-to-day support for end users at Excel FCU, CUBS, and CUFS, and ensure the efficient operation of the company's IT systems.

ABOUT US

Excel Federal Credit Union is in its 74th year of providing superior service to our members. We are based in Peachtree Corners, GA and offer membership to those that live, work, worship or attend school in the following Metro Atlanta counties: Fulton, Gwinnett, Hall and Forsyth counties.

Essential Duties and Responsibilities:

Respond to user inquiries and provide technical assistance via phone, email, or in-person. Troubleshoot and resolve hardware, software, and network issues. Responsible for installation, configuration, and maintenance of computer systems and peripherals. Document and track issues using the company's ticketing system. Provide support for remote access solutions and VPN connectivity. Collaborate with other IT staff to ensure the reliability and availability of IT services. Perform routine maintenance and updates on IT equipment and systems. Assist with the setup and deployment of new hardware and software. Recommend enhancements to current systems or services. Preform additional duties as assigned.

Skills/Abilities:

Basic understanding of computer systems, networks, and software applications. Minimum 1-2 years of work experience in a similar role. Great problem-solving and time management skills. Active Directory. Microsoft 365 Administration. Strong problem-solving skills and attention to detail. Excellent communication and customer service skills. Ability to work independently and as part of a team. Willingness to learn and adapt to new technologies.

Education:

College degree preferred, or equivalent technical education and related technical training combination. IT Certification(s) preferred. (CompTia, Cisco, AWS, AZURE, Google, etc.)

Job Type:

Full-time Pay:

$20.00 - $25.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Professional development assistance Vision insurance

Work Location:

In person