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Technical Support Specialist (2nd Shift)

Job

DEEL Media

Roswell, GA (In Person)

$41,000 Salary, Full-Time

Posted 2 days ago (Updated 20 hours ago) • Actively hiring

Expires 7/24/2026

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Job Description

Technical Support Specialist (2nd Shift) DEEL Media - 5.0 Roswell, GA Job Details Full-time $39,000 - $43,000 a year 7 hours ago Benefits Health savings account Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Teamwork Computer Science Computer hardware Customer support Associate's degree
Full Job Description Duties and Responsibilities:
2nd Shift hours Mon-Fri from 1:00pm to 10:00pm Investigate, analyze and resolve complex support requests with customers via phone and email using trouble ticket and remote access software. Configure new / repair existing PC's and Linux devices Receive hardware inventory, log serial numbers, test equipment, kit, and palletize shipments for delivery to install locations Responsible for performing a wide array of remote problem determination and resolution processes of hardware and software Perform daily system monitoring, verifying the integrity and availability of all systems Support activities associated with installation, deployment, and upgrade of software, hardware Serve as Tier 1/Tier 2 troubleshooter and escalation point for our client installations and deployments Deploy and configure solutions as designed by a Solution Architect Test new equipment/solutions/content and report issues to engineering Complete client content change requests On rotation, receive after-hours support phone calls & emails and resolve issues
Qualifications and Experience:
Strong client communication/interaction skills Superior attention to detail is paramount Troubleshooting abilities consisting of Windows and Linux operating systems, network configuration and computer hardware Basic network knowledge and connectivity troubleshooting experience (TCP/IP, DHCP, and DNS) Very strong interpersonal and collaborative skills Excellent written and verbal communication skills Customer satisfaction-focused attitude Ability to remain current with changing technology as it relates to Customer Support 1-3 years of related experience in remote support, computer hardware and software Knowledge of computer software application installation, maintenance, and use Associate's degree in Computer Science and/or related field preferred - Bachelor's degree is a plus Experience in digital signage industry is a big plus Must be able to lift 50lbs
Job Type:
Full-time Pay:
$39,000.00 - $43,000.00 per year
Benefits:
401(k) matching Dental insurance Health insurance Health savings account Paid time off Vision insurance
Compensation Package:
Bonus opportunities
Work Location:
In person