Desktop Technician I

Position Summary Installs and tests organization-approved PC software; coordinates implementation of new PC software applications. Performs maintenance as required to ensure proper and safe operation of equipment. Provides expert assistance to hospital staff in the use of personal computers, other hardware and software applications. Provides support for all PC-related hardware. Education Associates of Information Systems - Preferred Experience 0-2 Years Support of PCs. Printers, PDAs and Microsoft software - Required Experience with Windows 7 & 8 - Required License & Certification HDI Certification must be obtained within first year of employment. ITIL Certification is strongly encouraged. Other preferred

Certifications:

CompTIA A+, CompTIA Network+, Microsoft MCSA Windows 7 or Windows 8, or Cisco CCNA Switching and Routing Core Job Functions Responds to request for technical assistance to make initial contact and analysis of computer issue. Determines if the computer needs to be replaces or re-imaged. Tracks issues to resolution updating the internal work order system and/or communicating processes with relevant information and follow-ups with user to verify problem has been resolved to their satisfaction, or if needed, escalates problems to appropriate support team for tier III support. Assists in recommendation of new desktop hardware standards and ensures recommendation is consistent with technical requirements and standards of the customer's network. Accurately documents instances of desktop equipment or component failure, repair, installation and removal. Assists Network Administrator in maintaining accurate maps of network structure. Creation and notification of Active Directory, e-mail and Meditech user accounts prior to new co-worker start date. Disable/removal of terminated co-worker user accounts as per termination policy.