IT Systems Specialist

IT Systems Specialist U S Bankruptcy Court - Southern District of Georgia Savannah, GA Job Details Full-time $49,361 - $88,366 a year 10 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Life insurance Retirement plan Qualifications Computer Science Web development Customer service Equipment troubleshooting Bachelor's degree IT Full Job Description

POSITION OVERVIEW

The Systems Specialist provides administrative and technical support to the United States Bankruptcy Court, United States Probation Office, and United States District Court as part of a shared services environment. The incumbent supports a wide range of technology initiatives, including developing and configuring hardware and software programs and providing support for complex technology projects. The Systems Specialist performs technical work related to designing, modifying, and adapting existing system software, as well as complex troubleshooting for hardware and software systems. The Systems Specialist analyzes the needs of end-users and develops and implements software solutions with oversight from senior IT staff.

REPRESENTATIVE DUTIES

Plan, develop, and deploy software applications which enhance organizational efficiency and capabilities. Confer with Systems Manager and end users to design applications, including providing information on project limitations, performance requirements, and required interfaces. Consult with Systems Manager about software system design, enhancements, and ongoing maintenance. Provide end user support for applications supported. Serve as liaison between Systems Manager and end users. Modify, adapt, and enhance existing software, including national programs, to allow adaptation to new hardware, correct errors, or improve performance of the software. Prepare flow charts which clearly document changes and proposals. Write applicable programming code based on specifications. Document work for follow-up purposes. Perform system testing and validation procedures. Develop custom reports, using court proprietary scripting methods. Perform programming and system enhancements, prototype testing, and create system documentation. Coordinate maintenance, security, troubleshooting, backups, and development of various databases which encompass the major applications of the court. Diagnose and remedy computing system failures, both hardware and software. Plan, coordinate, implement, and test network security measures to protect data, software, and hardware. Assist in the development of standard guidelines to guide the use and acquisition of software and to protect vulnerable information. Create web access. Provide information and assistance to users on applications, such as word processing and data entry. Create user accounts and assist with providing end user training. Install or assist in the installation of upgrades of new or revised off-the-shelf/desktop releases. Set up, configure, install, and document hardware and software. Provide support for systems maintenance and local automation inventory controls. Provide support for mobile computing devices and remote access. Provide cabling support. Troubleshoot and provide user assistance with audio/visual, cellular, and land-line communications and equipment. Monitor day-to-day operations of technology equipment and its systems. Serve as the technical expert in solving computer system problems. Maintain contact with other information technology court personnel at different locations and levels for the purpose of keeping abreast of developments, techniques, and the latest user programs. Administer, monitor, maintain, and troubleshoot Linux servers and related systems infrastructure. Develop, maintain, and support database applications and reporting solutions using SQL. Utilize scripting and automation tools, including Perl and shell scripting, to support system operations and process improvements. Support, maintain, and develop web and application solutions using technologies such as

ASP.NET, C

#, SharePoint, and Drupal. Install, configure, maintain, and troubleshoot audio/visual hardware and courtroom technology systems. Perform other duties as assigned.

QUALIFICATIONS

Specialized Experience:

Applicants must possess at least two years of specialized experience administering, maintaining, and troubleshooting information technology systems, audiovisual systems, enterprise applications, and end-user devices in a multi-user environment. Qualifying experience includes providing technical support for A/V systems, implementing technology solutions, and assisting with scripting, automation, application administration, or other programming-related functions.

Preferred Experience:

Bachelor's degree in computer science, Information Technology, or a related field. CompTIA or other relevant IT certifications preferred. Experience with Microsoft Active Directory, Windows 11, Microsoft 365, ASP.NET, C#, SharePoint, and Drupal. Experience supporting courtroom A/V systems, digital recording, video conferencing, and evidence presentation technology is highly desirable. The successful applicant will also possess: Excellent customer service skills and the ability to deal with a wide variety of people tactfully and courteously; Accuracy and attention to detail; Structured writing skills related to documentation, policies and compliance work; Initiative and an eagerness to learn and take on new challenges; Strong organizational skills and the ability to handle multiple assignments with frequent interruptions; Ability to communicate effectively both orally and in writing; Strong collaboration skills with IT and other court staff; Ability to maintain confidentiality and use sound judgment; Professional demeanor and strong work ethic; Excellent computer skills and ability to work with a variety of programs and applications.

INFORMATION FOR APPLICANTS

Due to the volume of applications usually received, only qualified applicants will be invited for personal interviews. Applicants selected for interviews must travel at their own expense and relocation expenses will not be reimbursed. All employees are required to adhere to a Code of Ethics and Conduct. As a condition of employment, all new employees are subject to a background check or investigation which includes an FBI fingerprint check and retention depends upon a favorable suitability determination. The Federal Financial Management Reform Act requires direct deposit of federal wages. The conditions of this announcement are subject to modification without further advertising.

APPLICATION PROCESS

Applicants must provide: An introductory cover letter A chronological resume A completed Application for Judicial Branch Federal Employment, for AO78 (found under Employment Opportunities on the Court's website www.gas.uscourts.gov). Completed applications (in a single PDF document) should be sent to with the subject line "Systems Specialist #26-05". The U.S. District Court for the Southern District of Georgia is an Equal Opportunity Employer.

Pay:

$49,361.00 - $88,366.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Retirement plan Vision insurance

Work Location:

In person