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Deskside Support Technician
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Insight Global
Smyrna, GA (In Person)
$54,080 Salary, Full-Time
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Job Description
Job Description A client of Insight Global is looking for a Deskside Support Technician. This individual will be responsible for the Tier 2 deskside support of both the hardware and software of Home Depot's internal stakeholders. This individual will be working Home Depot's "tech bar" doing deskside support at THD's main software support center in the Atlanta area. Pay rate for this position is between $22 and $30/hr. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.
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Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements- 5+ years of experience in deskside support ○ Needs at least up to Tier 2 support experience in most recent role
- Experience supporting both hardware and software
- Windows support experience
- OS system support experience
- Experience working in an Outlook, Teams, O365, etc. environment
- Mac device support experience
- Experience working with a ticketing system
- Candidate must also have great communication and customer service ○ Will be communicating with internal customers daily, some of whom may be VP-level
- "Self-starter" mindset Candidate must be comfortable and have demonstrated experience showing they can solve problems on their own Experience with ServiceNow