IT Help Desk Technician

The City of Stockbridge continues to strive to be the most progressive business and family-oriented community in Metropolitan Atlanta with a strong focus on enhanced quality of life initiatives which promotes a sustainable "Live, Work, Play Environment". The City of Stockbridge believes that people are the most valuable asset in delivering services to all citizens. Stockbridge is a diverse city of approximately 35,000 + residents located just 15 minutes south of Hartsfield- Jackson International Airport.

Job Summary:

This position is responsible for maintaining the daily operations of and provides user support for desktop computing, including all associated peripherals, computer hardware, software, and cellphones. Work is performed under the general supervision of the IT Director.

Position Classification:

This is a non-exempt level position.

Essential Job Functions:

Provides primary help desk support; proactively monitors and manages the Helpdesk ticketing system. Provides day-to-day support for users, hardware and software within the city at multiple sites. Ensures network, PC hardware, software and peripherals are maintained. Maintains and troubleshoots workstations and applications. Sets up new computers (workstations and laptops), mobile devices, tablets, cell phones, printers, scanners, copiers, projectors, and other assorted hardware, software, and network devices. Performs maintenance and upgrades. Images and reimages PCs as needed for deployment. Maintains security and protection of systems with standard AV and Malware protection. Monitors and removes threats Assists with the maintenance of VoIP telephone systems. Provides troubleshooting, problem analysis assistance, and instruction to City staff with computer and other IT equipment problems. Maintains the City's information technology inventory, monitors hardware, warranty and support information, software programs and licensing compliance. Troubleshoots and configures the user's printing environment. Assign user IDs, access cards and monitor security hardware and communications. Perform other related duties as necessary. Knowledge Required by the

Position:

Various Windows operating systems and alternate operating systems such as Mac, IOS, or other Microsoft Office, database concepts, multimedia applications. Standard business applications such as financial management applications, Adobe PDF and Document management systems. Security software such as Enterprise Antivirus software. Help desk support and ticketing software. Basic network services, including DNS, TCPIP, WINS, DHCP, and World Wide Web. PC Imaging software. VoIP systems and telephone device maintenance. Basic teaching and training techniques. Work collaboratively and effectively with various departments. Excellent customer service skills and a positive attitude.

Supervisory Controls:

None Guidelines :

Guidelines include City and departmental policies and procedures. These guidelines require sound judgment and interpretation in application.

Complexity:

The work consists of a variety of administrative and technical duties.

Personal Contacts:

Contacts are typically with the City Manager, Mayor, co-workers, vendors, other City employees and the general public.

Purpose of Contacts :

Contacts are typically to give and exchange information and provide services.

Physical Demands:

Work is typically performed with the employee sitting, standing, bending, crouching, crawling, or kneeling. The employee must occasionally lift light and heavy objects and use tools that require a high degree of dexterity.

Work Environment:

Incumbent works in a safe and secure work environment that may periodically have unpredicted requirements or demands.

Supervisory and Management Responsibility:

There are no supervisory responsibilities.

Minimum Qualifications:

Requires an associate degree in Computer Science; and two (2) years of work experience in related field; equivalent combination of education and experience. The City of Stockbridge, Georgia, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The City has the right to revise this position description at any time and does not represent in any way a contract of employment. How to

Apply:

Apply:

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