IT Specialist

About EAE Group EAE Group is a powerhouse in global technology—delivering cutting-edge energy distribution systems, cable management solutions, lighting, automation, and industrial technologies since 1973. Operating in 30+ countries and growing fast, we're expanding our U.S. presence and building a strong, future-ready team. If you're looking to make an impact at a global organization with a startup feel in the U.S., this is the place to do it. Position Summary We're searching for a high-energy IT Support Specialist who loves solving problems, helping people, and keeping systems running like clockwork. In this role, you'll be the go-to tech expert for our U.S. operations—supporting users, optimizing equipment, and ensuring smooth day-to-day IT operations. You'll also collaborate closely with our talented global IT team in Turkey, gaining international exposure and expanding your technical reach. What You'll Do Deliver fast, friendly, and effective IT support to all U.S. team members. Install, configure, and troubleshoot laptops, desktops, printers, mobile devices, and peripherals. Keep our Microsoft 365 ecosystem humming—Office 365, Teams, SharePoint, OneDrive, and more. Provide basic support for FortiGate firewalls, VPN connectivity, switches/routers, and Wi-Fi systems. Own our IT inventory—tracking devices from registration to retirements and everything in between. Help drive cybersecurity awareness and support policy implementation. Collaborate seamlessly with our global IT and InfoSec teams to maintain standardized processes. Work with third-party vendors to resolve issues and deliver solutions quickly. Provide basic IT training and empower users to work smarter and safer. What You Bring Bachelor's degree in a relevant field. 2+ years of hands-on IT support or helpdesk experience. Strong knowledge of Windows 10/11 and troubleshooting best practices. Experience working with Microsoft 365 and enterprise email environments. Solid foundational networking knowledge (TCP/IP, DNS, DHCP, VPN). Confident with hardware installation, setup, and repairs. Excellent English communication skills. A positive, proactive attitude—someone who takes ownership, solves problems, and puts users first.