IT Support

We are looking for a proactive IT Support Specialist to provide high-quality technical assistance and system maintenance. If you enjoy troubleshooting, helping users, and working in a fast-paced environment, we want to hear from you!

Quick Details Work Arrangement:

100%

Onsite Location:

Tucker, GA 30084

Interview Process:

Web Cam or In-Person Schedule:

Monday Friday, 8:30 AM 5:00 PM (EST)

Core Responsibilities User Support:

Provide technical assistance for software and hardware issues via phone or in-person.

System Maintenance:

Install, upgrade, and maintain software on PCs and company applications.

Troubleshooting:

Analyze software issues and design modifications to meet user needs.

Training:

Develop and lead training sessions for staff on new hardware and software tools.

Documentation:

Maintain clear communication with management regarding equipment status and project updates.

Key Requirements Experience:

Minimum 6 months in System/Network administration, Information Security, or Technical Support.

Technical Skills:

Proficiency in troubleshooting application software and PC hardware.

Customer Service:

Strong ability to explain technical concepts to non-technical users.

Compliance:

Ability to pass a mandatory federal and national background check.

Physical Ability:

Able to lift/move up to 25 lbs and travel locally as needed.