Help Desk Technician

SUMMARY:

Provides support to end-users on a variety of technology issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Has knowledge of commonly-used concepts, practices, and procedures within this field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision.

ESSENTIAL FUNCTIONS

Provide desktop and application support to Verida employees. Manage the hardware setup of new machines - Laptops, Desktops, Printers, etc. Provide application support for users (Outlook, Office, Trapeze). Interact with employees to resolve helpdesk-type issues. 24x7 support, flexibility for night and weekend work as well as travel to satellite offices. Assist with the inventory management of software and hardware. Promote responsible usage and care of corporate equipment.

QUALIFICATIONS REQUIRED

Effective communicator. Ability to analyze, organize, prioritize, implement, and control business activities and transactions. Experience with desktop user support required, preferably in a help desk/customer service setting required. Working knowledge of Windows Operating Systems, MS Office suite (2000 and above) and Windows 2000/2003 Server environment. A+ certifications preferred.

MINIMUM REQUIRED EDUCATION/TRAINING

Associate degree or at least 2 years of experience in the field or in a related area.