Help Desk Lead

Help Desk Lead Honolulu, HI, US • Posted 1 day ago • Updated 5 hours ago Full Time On-site USD $36.06 - 40.87 per hour TEKsystems c/o Allegis Group Fitment Dice Job Match Score™ 👤 Reviewing your profile... Job Details Skills Banking Change Request Management Process Engineering Training Reporting Leadership Communication Performance Metrics Management Mentorship Help Desk Regulatory Compliance Service Level Taxes Life Insurance Collaboration Partnership Business Transformation Law Summary Aloha! One of Hawaii's largest and oldest banks is seeking a Help Desk Lead. Position Summary The Help Desk Lead is responsible for overseeing daily Help Desk operations, ensuring high-quality incident and service request management, and driving continuous service improvement. This role provides direction and leadership to Help Desk staff, manages assigned resources, and ensures performance standards are met. The Help Desk Lead also serves as the primary escalation point for major incidents and plays a key role in process development, training, and operational reporting. Essential Job Functions Provide direction, leadership, and guidance for all Help Desk activities. Manage day-to-day Help Desk operations, ensuring timely and effective resolution of incidents and service requests. Take overall responsibility for incident and service request handling. Initiate and manage communication during major incident escalations in accordance with the Escalation Process Guide. Monitor Help Desk performance metrics and prepare regular performance reports. Manage and allocate resources assigned to the Help Desk to ensure optimal coverage and service levels. Train, mentor, and support Help Desk staff to enhance performance and service quality. Develop, document, and maintain Help Desk processes and procedures. Recommend and implement continuous service improvements. Ensure compliance with organizational policies, service level agreements (SLAs), and operational standards. Support troubleshooting and resolution of technical and system-related issues, including Welfare Eligibility System functionality. Other duties assigned. Job Type & Location This is a Contract position based out of Honolulu, HI. Pay and Benefits The pay range for this position is $36.06 - $40.87/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Honolulu,HI. Application Deadline This position is anticipated to close on May 19, 2026. >

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Employers have access to artificial intelligence language tools ("AI") that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id:

101054

TS Position Id:

JP-006007178

Posted 1 day ago Company Info About TEKsystems c/o Allegis Group We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in strategy, implementation and talent, we work with progressive leaders who drive change. That s the power of true partnership. TEKsystems is an Allegis Group company.