IT Support Technician

IT Support Technician Edge Communications

• 3.

4 Honolulu, HI Job Details Full-time 1 day ago Benefits Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Equipment installation Microsoft Exchange Windows Hardware support Customer support ticket management POS systems Entry level Active Directory management 802.11 (Wi-Fi)

Full Job Description Description:

IT Support Technician

• Hospitality Reports to

• IT Services Location:

  Honolulu
• Onsite Company Description Edge provides integrated, managed voice and data technology systems and services for small/medium businesses and enterprises.

Position Description As an Onsite Technician at a major hotel, provide IT desktop support as well as serve as smart hands support for various 3rd party technology vendors' platforms such as Wi-Fi, PBX, Point of Sale, etc. Primary Responsibilities Assist users with desktops, printers, and other connected devices. Set up, deploy, and maintain end-user equipment Follow up with clients to ensure resolution is complete and satisfactory Maintain accurate, thorough, and timely information in ticketing system

Requirements:

Other Responsibilities :

Willingness to become familiar with hospitality-specific systems. Flexibility and willingness to work holidays, longer hours on a case-by-case basis, and other shifts as required. Accommodate occasional shift changes based on coverage requirements and special events.

Required Skills & Experience:

Knowledge of Windows desktop and server operating systems, 0365, Active Directory, and Exchange. Strong customer service and problem-solving skills, including the ability to provide diligent, prompt, and courteous responses to users' questions or issues.

Benefits:

As a full-time employee, you'll receive a competitive salary along with a comprehensive benefits package. This includes medical, dental, and vision coverage, 401(k

• retirement plan, paid time off (PTO), short
• and long-term disability, life insurance, and opportunities for professional growth.

We're committed to fostering a collaborative and supportive work environment where you're encouraged to contribute and grow with the company.