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Help Desk Technician

Job

Insight Global

Ames, IA (In Person)

$39,901 Salary, Full-Time

Posted 3 days ago (Updated 1 day ago) • Actively hiring

Expires 6/25/2026

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Job Description

Help Desk Technician at Insight Global Help Desk Technician at Insight Global in Ames, Iowa Posted in about 22 hours ago.
Type:
full-time
Job Description:
Start Date:
June 15th, 2026
Duration:
3 month contract until
September Compensation:
$18-20hr
Location:
Onsite 5 days a week in Ames, IA Must be open to one or all shifts below: 10am-7pm CST 11am-8pm CST 3pm-Midnight CST Can be done as a summer job! Insight Global is looking to hire a technically inclined Helpdesk Support Technician in a 3-to-4-month Contract role for an Internet Service Provider client of ours in Ames, IA. This candidate will be answering phones from customers who want to activate their Internet, Phone, or TV services. Qualified candidates will be expected to speak the technical language and have a basic understanding of Windows and IOS operating systems, as well as basic knowledge regarding networking connectivity issues surrounding Internet Services. In the month of August, the ticketing queue and phones will be ringing non-stop, as college students will come back for fall semester and the call volume increases tremendously. There is training provided in a 2-week period to get everyone up to speed.
REQUIRED SKILLS AND EXPERIENCE
  • Basic working knowledge of how IT Networking operates regarding routers(guis), switches, and modem set-ups
  • Basic troubleshooting experience with Windows or IOS operating systems
  • Self-starter, someone who can be professionally persistent and have proper business ethics
  • Reliable Transportation