Desktop Support Analyst

We are looking for a Desktop Support Analyst to deliver reliable onsite technical assistance for end users in Moline, Illinois within the Financial Services industry. This Long-term Contract position is ideal for someone who is comfortable working in a Windows-based environment, supporting banking-related hardware, and providing clear, customer-focused communication. The person in this role will help keep end-user technology operational during validation activities, deployment efforts, and launch support while maintaining accurate documentation throughout the support process.

Responsibilities:

• Provide onsite desktop support for end users by diagnosing and resolving hardware, software, and access-related issues in a Windows 10 environment.
• Prepare, configure, image, and deploy desktops and related devices to support user readiness for scheduled validation sessions and operational events.
• Support banking equipment such as receipt printers, check scanners, driver license scanners, and other peripheral devices to ensure proper functionality.
• Assist with device setup, testing, and readiness checks before key support events, helping users transition smoothly into production activities.
• Respond to service desk tickets and technical requests with a strong focus on timely resolution, clear updates, and minimal disruption to frontline teams.
• Participate in cutover and go-live support activities by providing hands-on troubleshooting and immediate end-user assistance as issues arise.
• Document incidents, resolutions, device statuses, and recurring problems thoroughly to support tracking, follow-up, and knowledge sharing.
• Use tools such as Active Directory and remote support utilities to manage user access and resolve desktop issues efficiently.
• Provide post-deployment and post-launch support to stabilize the user environment and address outstanding technical concerns.