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Desktop Support Specialist/Lead
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Robert Half
Cedar Rapids, IA (In Person)
Full-Time
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Job Description
Description We are looking for an experienced Desktop Support Specialist/Lead to join our team in Cedar Rapids, Iowa in a contract-to-permanent capacity. This role is suited for a hands-on support specialist who can resolve advanced end-user technology issues, guide endpoint standards, and partner with technical teams to strengthen day-to-day operations. You will act as a senior escalation resource while helping improve device management, software delivery, and support processes across the organization.
Responsibilities:
- Provide advanced desktop and endpoint support for issues escalated beyond the front-line service desk, ensuring timely resolution of complex user-facing problems.
- Oversee endpoint administration through Microsoft Intune, including device policy enforcement, compliance monitoring, patching, and configuration management.
- Coordinate application packaging, deployment, and maintenance activities to deliver consistent software experiences across the business.
- Standardize workstation setup and lifecycle practices for new deployments, refresh initiatives, operating system upgrades, and related rollouts.
- Partner with infrastructure, security, and engineering teams to assist with broader technical projects involving servers, networks, and endpoint protection.
- Serve as a knowledgeable resource for entry-level support staff by sharing guidance, troubleshooting expertise, and best practices.
- Create and maintain clear technical documentation, support procedures, and knowledge base materials to improve team effectiveness.
- Identify opportunities to streamline support operations through automation, scripting, and process improvements using tools such as PowerShell. Requirements
- 5+ years of experience in desktop support, systems support, or a similar end-user technology role.
- Hands-on experience managing enterprise endpoints with Microsoft Intune or comparable device management platforms.
- Strong troubleshooting ability within Windows environments, including desktop operating systems, enterprise applications, and peripherals.
- Practical knowledge of software deployment, device provisioning, and hardware lifecycle support.
- Experience using PowerShell for administration, scripting, or support task automation.
- Understanding of foundational networking concepts and their impact on endpoint performance and connectivity.
- Strong written and verbal communication skills with the ability to document solutions and communicate effectively with users and technical teams.
- Familiarity with Active Directory, endpoint security practices, and service desk ticket workflows; experience with PaperCut or printer management is a plus.