Software Support Analyst - PERM FTE

Software Support Analyst (PERM

DIRECT HIRE

)

Location:

Onsite, 5 days per week/ CEDAR

RAPIDS IOWA DIRECT HIRE PERMANENT POSITION

NO H1b Visa, NO F1B visa. EAD, Green Card or US Citizen ONLY !

WHY APPLY

?We are seeking an Software Support Analyst to join a collaborative service desk team supporting both external clients and internal users. This role is primarily focused on application support for proprietary Windows-based software that integrates with paper scanning technology.

The ideal candidate will bring a strong technical support background, be comfortable troubleshooting software issues, working directly with users, and analyzing client data files to determine the appropriate resolution.

• For immediate

ONSITE IN OFFICE 5

days per week/ CEDAR

RAPIDS IOWA

consideration, please

DM CARRIE DANGER

on LinkedIn or send an email to me direct with your resume. My DIRECT email address can be found on my LinkedIn page.

• TOTAL COMP

  up to $55K What You'll Do!:
• Provide Tier 1, Tier 2, and Tier 3 support for proprietary software applications
• Troubleshoot and resolve software, system, and user issues in a service desk environment
• Support clients through remote connections and direct user interaction
• Analyze client data files & troubleshoot
• Assist users with Windows-based software and Microsoft Office applications, particularly Excel
• Support software connected to paper scanning devices and related workflows
• Document issues, resolutions, and support activity through ticketing systems
• Collaborate with peers on the service desk and escalate issues when neededSupport Environment
• 90% external client support
• 10% internal support
• Service desk structure includes Tier 1, Tier 2, and Tier 3What We're Looking For
• Experience in application support, technical support, or service desk support
• Background supporting proprietary software or third-party software applications
• Strong knowledge of:o Windows operating systemso SQL Servero Microsoft Office, esp. Excel
• Ability to review and interpret client data files for troubleshooting
• Strong communication skills & a customer-service mindsetNice to Have
• Experience supporting document imaging, scanning software, or hardware-integrated applicationWhy Join UsThis is an opportunity to join a tenured team that plays a critical role in supporting clients and ensuring successful use of a specialized software platform.

You'll work alongside experienced service desk peers in a hands-on support environment with exposure to multiple levels of technical troubleshooting.

Background supporting proprietary software or third-party software applications, Windows operating systems, SQL Server, Microsoft Office, especially Excel. Software Support Analyst Direct Hire position up to $55K

BASE PLUS

Bonus + SOLID

BENEFITS!

For immediate / confidential consideration, it is best to call me directly or message me on LinkedIn, Carrie Danger, SVP Technology & Digital Practice / Permanent Placement Division, MIDWEST @ My Direct Office #: 515-259-6087 or my cell is 515-991-0863 AND e-mail resume confidentially to Carrie Danger - My direct email address is on my LinkedIn profile.