Software Support Analyst- PERM FTE

Software Support Analyst - Direct Hire |

Permanent Location:

Cedar Rapids, Iowa !! Onsite in office, 5 days / weekNo H1B or F1 sponsorship available. U.S. Citizen, Green Card, or EAD only.

Why Apply?

Total compensation up to $50-55K plus bonus and solid benefits. •For immediate/ confidential

ONSITE IN OFFICE 5

days per week/ CEDAR

RAPIDS IOWA

consideration, please

DM CARRIE DANGER

on LinkedIn or send an email to me direct with your resume. My DIRECT email address can be found on my LinkedIn page. •

TOTAL COMP

up to $55K Base +Benefits! We are seeking a Software Support Analyst to join a collaborative service desk team supporting both external clients and internal users. This role is centered on supporting proprietary Windows-based software applications that integrate with paper scanning technology.

Strong technical support or application support background and be comfortable troubleshooting software issues, working directly with end users, and reviewing client data files to identify root causes and determine appropriate resolutions.

Join a tenured team in a hands-on support environment where you play a key role in ensuring a high level of client satisfaction.

What You'll DoProvide Tier 1 support for proprietary software applicationsTroubleshoot and resolve software, system, and end-user issues within a service desk environmentSupport clients through remote access tools and direct user interactionAnalyze client data files to identify issuesAssist users with Windows-based software and Microsoft Office applications, especially ExcelSupport software tied to paper scanning devices and related business workflowsDocument support issues, troubleshooting steps, and resolutions within the ticketing systemCollaborate with service desk team members and escalate issues as appropriateSupport Environment90% external client support10% internal user supportMulti-tiered service desk structure with Tier 1, Tier 2, and Tier 3 responsibilitiesWhat We're Looking ForExperience in software support, application support, technical support, or service desk supportBackground supporting proprietary software or third-party business applicationsStrong technical knowledge of:

Windows operating systemsSQL ServerMicrosoft Office, especially ExcelAbility to review and interpret client data files for troubleshooting and issue resolutionStrong communication skills and a customer-service-oriented mindsetWhy Join This TeamYou will be joining a well-established and collaborative team play a critical role in supporting clients and ensuring successful use of a specialized software platform. This position offers the opportunity to work closely with experienced peers, build technical depth, and contribute in a highly visible support role.•Software Support Analyst Direct Hire position up to $50-55K

BASE PLUS

Bonus + SOLID

BENEFITS!

For immediate / confidential consideration on this Direct Hire IT opportunity, it is best to e-mail resume confidentially to Carrie Danger -My direct email address is on my LinkedIn profile.•