Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
EUC Support Specialist
Job
Robert Half
West Des Moines, IA (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
40
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
We are looking for an EUC Support Specialist to provide hands-on technical assistance for employees across the organization in West Des Moines, Iowa. This Long-term Contract position focuses on resolving hardware, software, and access-related issues for both onsite and remote users while helping maintain a reliable end-user computing environment. The ideal candidate brings strong desktop support experience, sound troubleshooting skills, and a customer-focused approach to keeping daily operations running smoothly.
Responsibilities:
- Deliver technical support for employees experiencing problems with desktops, laptops, peripherals, operating systems, and business applications.
- Manage and prioritize assigned incidents and service requests to meet response and resolution expectations within established service levels.
- Investigate escalated issues from the service desk, identify root causes, and restore user productivity through effective troubleshooting and resolution.
- Support both in-office and remote staff with connectivity, device access, and Microsoft 365-related challenges across a large enterprise setting.
- Maintain accurate records for company-issued computer equipment and assist with asset tracking throughout the device lifecycle.
- Contribute to knowledge management efforts by refining support documentation and sharing practical solutions with team members.
- Assist with endpoint deployments, device refresh activities, software rollouts, and other IT project initiatives as needed.
- Provide support for access and authentication issues using tools such as Active Directory and mobile application management solutions.