Tier 1 Helpdesk | Technical Support

We are looking for a customer-focused Tier 1 Helpdesk specialist to provide frontline technical assistance for users in West Des Moines, Iowa. This Long-term Contract position is ideal for someone with at least 1 year of experience supporting Microsoft-based environments and resolving everyday hardware and software issues. The person in this role will handle incoming support requests, troubleshoot Windows systems, and help maintain reliable end-user technology services.

Responsibilities:

Respond to incoming service desk requests and provide timely first-level technical support for end users Diagnose and resolve common issues involving Microsoft Windows, Windows 10, and standard desktop applications Support user account tasks in Active Directory, including routine access and password-related assistance Troubleshoot laptop hardware concerns and coordinate appropriate fixes or escalations when needed Prepare, deploy, and maintain laptop images to support consistent device setup and performance Assist with remote support sessions using Remote Desktop tools to resolve user issues efficiently Provide basic support for device management platforms such as Intune and Microsoft Configuration Manager (MECM) Document troubleshooting steps, resolutions, and ticket updates clearly within the service desk system At least 1 year of experience in help desk, desktop support, or a similar technical support role Working knowledge of Active Directory and Microsoft Windows environments Familiarity with Windows 10 troubleshooting and general desktop support practices Experience handling service desk tickets and documenting issue resolution accurately Basic understanding of laptop hardware support, imaging, and device setup Exposure to Intune, Windows Intune, or Microsoft Configuration Manager (MECM) is preferred Ability to provide remote desktop support and communicate technical guidance clearly to users Technology Doesn't Change the World, People Do. ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .