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Desktop Support Engineer / Field Support Technician

Job

PD TECH

Boise, ID (In Person)

$40,000 Salary, Full-Time

Posted 2 days ago (Updated 6 hours ago) • Actively hiring

Expires 6/29/2026

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Job Description

Desktop Support Engineer / Field Support Technician PD TECH Boise, ID Job Details Permanent | Full-time $38,000 - $42,000 a year 3 hours ago Benefits Dental insurance 401(k) Tuition reimbursement Parental leave Employee assistance program Flexible schedule Retirement plan Qualifications Desktop computer repair Field service equipment repair IT asset management Software deployment Hardware maintenance Printer (troubleshooting support) User training (technical support) Computer hardware Desktop (troubleshooting support) Computer management Hardware management System deployment Desktop administration Peripheral hardware support Operating system installation Mobile devices
Full Job Description Job Description:
In this role, you will be the face of IT for the local office, delivering exceptional face-to-face and remote technical support. You will move beyond basic helpdesk routing to actively diagnose hardware failures, reimage devices for deployment, and resolve complex printer configurations. This position requires a customer-centric technician who can maintain an organized asset inventory and solve end-user technology issues quickly and efficiently.
Key Responsibilities:
Deskside Technical Support:
Deliver Tier 1 and Tier 2 hands-on support for desktops, laptops, mobile devices, and office software applications.
System Reimaging & Deployment:
Configure, reimage, install, and test corporate hardware using standardized deployment tools for new hires and device refreshes.
Printer & Peripheral Maintenance:
Troubleshoot, configure, and maintain local and network printers, scanners, and conference room AV equipment.
IT Asset Management:
Own the local hardware inventory lifecycle, ensuring accurate tracking of incoming equipment, active deployments, disposals, and stock room levels.
Hardware Diagnostics & Break-Fix:
Isolate and repair physical hardware defects, coordinating with third-party vendors for warranty replacements when necessary.
Ticket Lifecycle Execution:
Manage an active queue of incoming incidents and service requests, ensuring precise documentation and timely resolution within agreed SLA targets.
User Onboarding & Offboarding:
Lead technical cross-training and hardware handoffs for arriving employees, and safely reclaim hardware from departing staff.
Must-Have Technical Skills:
Field Services Veteran:
Solid experience working directly on a corporate floor or production site to resolve technical issues.
OS Deployment Competency:
Practical knowledge of building and applying system images to corporate workstations safely.
Hardware Fluency:
Strong understanding of inner desktop/laptop components and basic network printer routing.
Inventory Rigor:
Hands-on experience keeping asset management tools updated and stock rooms organized.
Pay:
$38,000.00 - $42,000.00 per year
Benefits:
401(k) Dental insurance Employee assistance program Flexible schedule Parental leave Retirement plan Tuition reimbursement
Work Location:
In person