Help Desk Technician

Job

ConfigUSA

Boise, ID (In Person)

Full-Time

Posted 3 days ago (Updated 12 hours ago) • Actively hiring

Expires 6/11/2026

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Help Desk Technician at ConfigUSA Help Desk Technician at ConfigUSA in Boise, Idaho Posted in about 1 hour ago.

full-time

Provide first and second level support. Support L1 technicians, including providing guidance and serving as an escalation point

Regularly add to knowledge base, by documenting and sharing solutions
Assist with additional projects outside of regular daily tasks, as directed by host and/or team leads
Troubleshooting all hardware and accessories issues (ie desktops, laptops, monitors, keyboard/mice, printers, mobile devices, A/V equipment)
Advanced issued mobile phone and tablet support, utilizing Intune, Duo, and applying specific configurations of tablets and mobile devices for individual department needs
3-5 years or more providing end-user technical support preferred
A+ Certification preferred
Detailed knowledge of the following technologies:
Active Directory
Windows XP, 7, and 10
Knowledge of anti-virus / anti-malware programs
Microsoft Office suite