Technical Support III

Technical Support III at Cayuse Holdings in Boise, Idaho, United States Job Description Overview The Technician Support III serves as a technical support professional responsible for resolving complex, escalated issues and ensuring the reliable operation of end-user and infrastructure technologies. In this role, the technician provides advanced troubleshooting for hardware, software, and basic network problems; leads or supports implementation of new equipment and upgrades; and acts as a primary on-site resource for high-visibility or mission-critical support needs. This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables. Responsibilities + Delivers daily on-site and/or remote support for end users, including workstations, peripherals, mobile devices, and standard enterprise applications. + Installs, configures, and maintains IT equipment (PCs, laptops, printers, VoIP phones, conference room systems) in accordance with approved standards and security policies. + Supports operating systems (e.g., Windows 10) and common enterprise software (e.g., Microsoft Office), including patching and configuration changes under change control. + Performs advanced diagnostics and root cause analysis, implementing long-term corrective actions to reduce repeat incidents. + Manages tickets in the IT service management (ITSM) tool, ensuring accurate logging, prioritization, documentation, and timely closure. + Maintains accurate asset and configuration records, supporting inventory, lifecycle tracking, and preparation of equipment for transfer or disposal. + Participates in IT projects and deployments (e.g., hardware refreshes, OS/application rollouts), including imaging, staging, testing, and cutover support. + Adheres to and promotes IT security, privacy, and safety policies, supporting audits and compliance requirements as needed. + Other duties as assigned. Qualifications + Requires a Bachelor's degree (or equivalent work experience) in IT, Computer Science, Business Administration, or related field. + 8 Years of related experience. + Must have good technical knowledge of hardware, software, and network troubleshooting, and training or experience with IT equipment setup and maintenance. + Secret Clearance is required. + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time

Job Posting:

JC291974515

Posted On:

May 19, 2026

Updated On:

May 19, 2026