IT Computer Support Tech Assoc III

Requisition:

2571

Position Title:

Multi-Level IT Computer Support Tech Work Location:

SSF Shift Schedule:

Monday-Thursday, 4x10 s

Salary Grade:

04 Salary Range•

Min:

$40,670

Mid:

$52,065

Max:

$63,455

Salary Grade:

07 Salary Range•

Min:

$57,925

Mid:

$74,550

Max:

$91,175

Position Purpose:

The Customer Support Tech is expected to provide first and second-tier telephone (helpdesk) and direct support resolving end-user computer and VoIP phone issues. Must effectively utilize the IT Help Desk ticketing system to organize and address end user support management. Ability to research and resolve IM support issues including PC/workstation, end user application, and printer problems is a requirement. Assist with resolution of desktop environment patching and vulnerably remediation. Provide on-call after hours support as directed. Perform other IT related duties as assigned. This position has the following scope: Configuration and implementation of desktop applications Administration of desktop hardware and software Maintaining a standard desktop configuration Troubleshooting desktop hardware and software, patching, and upgrades Minimum Qualification Requirements (Education/Experience): This is a multi-level posting and the successful candidate will be placed at the appropriate level dependent on depth and breadth of proven experience and skills. At the Idaho Environmental Coalition, compensation decisions are determined using factors such as education, relevant experience, and other credentials.

• Salary Grade 04: Vocational certificate or equivalent plus 2 years relevant experience.
• Salary Grade 07: Vocational certificate or equivalent plus 9 years relevant experience. Must have experience in the following areas:
• Knowledge of Windows 11 operating systems and basic networking skills.
• Knowledge of the following applications: Microsoft Office 365, Adobe Reader, Edge and Chrome.
• The U.S. Department of Energy s' Idaho National Laboratory Site is a federal facility that performs work involving national security. As such, our jobs require U.S. citizenship. Effective Monday, May 12, 2025, REAL ID
• compliant driver's licenses or other state photo identity cards issued by Department of Motor Vehicles (or equivalent) is required to gain access to all IEC and INL facilities (such as in-person interviews, medical & pre-employment drug screening, and for new employee orientation).

If you are not sure if your ID complies with REAL ID, check with your state department of motor vehicles. The following is a list of acceptable documents in lieu of the REAL-ID card: A temporary driver s license is not an acceptable form of identification. State-issued Enhanced Driver's License (EDL) or Enhanced ID (EID) U.S. passport U.S. passport card DHS trusted traveler cards (Global Entry, NEXUS, SENTRI, FAST) U.S. Department of Defense ID, including IDs issued to dependents Permanent resident card Border crossing card An acceptable photo ID issued by a federally recognized Tribal Nation/Indian Tribe, including Enhanced Tribal Cards (ETCs)

HSPD-12 PIV

card Foreign government-issued passport Canadian provincial driver's license or Indian and Northern Affairs Canada card Transportation Worker Identification Credential (TWIC) U.S. Citizenship and Immigration Services Employment Authorization Card (I-766) U.S. Merchant Mariner Credential Veteran Health Identification Card (VHIC)•

Special Requirements/Training:

N/A. License(s) or Certification(s)

Required:

N/A.

Position Responsibilities:

• General customer support tasks. You must apply by 10:00 pm MST, midnight EST, on April 20, 2026.
• Selective Service Requirements To be eligible for employment at IEC males born after December 31, 1959, must have registered with the Selective Service System (SSS).

For more information see www.sss.gov . Equal Employment Opportunity Idaho Environmental Coalition, LLC is an equal opportunity employer that recognizes the value of a diverse workforce. It is our policy to make all employment decisions free from discrimination on the basis of race, color, gender, genetic information, religion, age, national or ethnic origin, disability, marital status or veteran status. Reasonable Accommodation We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Other Information When applying to positions please provide a resume and answer all questions on the following screens. Applicants who fail to provide a resume or answer the questions may be deemed ineligible for consideration. Idaho Environmental Coalition, LLC is a drug-free workplace Idaho Environmental Coalition, LLC supports a drug-free workplace through pre-employment screening. Idaho Environmental Coalition, LLC, maintains the work environment is safer and more productive without the presence of illegal drugs and controlled substances in the workplace. Idaho Environmental Coalition LLC considers chemical screening to be a part of the overall program to prevent these substances from entering our workplace. As part of our overall program, it is a requirement that all candidates for hire submit to chemical screening subsequent to an offer of employment. Refusal to submit to chemical screening or confirmation of a positive test will result in denial of consideration for employment.