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IT Field Support Technician II
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Sterling Infrastructure, Inc.
Pocatello, ID (In Person)
Full-Time
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Job Description
Sterling Infrastructure is looking for an experienced IT Field Support Technician to join their team in Pocatello, ID! Sterling Infrastructure is looking for a hands-on IT Field Support Technician II who thrives outside the corporate bubble. This is not a sit-at-a-desk helpdesk role. You'll be the primary IT partner supporting our construction operations — solving real-world tech problems that keep projects moving. Why Sterling Infrastructure? We build and maintain critical infrastructure across the U.S. — transportation, e-infrastructure, water, and more. That means our IT team supports real projects that impact communities. You won't just reset passwords here. You'll help power field teams, modernize operations, and keep job sites running smoothly. If you're ready for more ownership, more impact, and less micromanagement — this is your next move. What You'll Do Serve as the primary on-site IT resource for assigned business units Troubleshoot hardware, software, networking, and mobile devices with minimal escalation Support HCSS (HeavyBid, HeavyJob, Equipment360 & more) Deploy and configure devices using Intune / MDM tools Support local network equipment (switches, wireless, VPNs) Partner with Infrastructure, Applications, and Cybersecurity teams Mentor Field Support Technician I staff Lead site IT projects like office moves, refresh cycles, and new jobsite setups You'll balance independence with collaboration — owning your sites while staying connected to enterprise IT. What You Bring 5+ years of IT support experience (field or distributed environments preferred) Strong knowledge of Windows 11, Microsoft 365, Active Directory, Group Policy Solid networking fundamentals (VLANs, VPN, switches, TCP/IP) Experience with Intune or enterprise endpoint management HCSS experience strongly preferred CompTIA A+ and Network+ required Construction or field operations experience is a big plus Valid driver's license and willingness to travel to job sites We are an equal opportunity employer: We do not discriminate based on race, color, national origin, religion, creed, sex, sexual orientation, gender identity, disability, age, genetic information, marital status, military status, membership or activity in a local human rights commission, or status with regard to public assistance, or any other characteristic protected by applicable law. #LI-ER1