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IT Support Technician
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Robert Half
Bolingbrook, IL (In Person)
Full-Time
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Job Description
We are looking for an IT Support Technician to support retail technology operations in Bolingbrook, Illinois. This Long-term Contract position is ideal for someone who enjoys hands-on hardware work, organized tracking, and day-to-day coordination with store teams, field technicians, and internal support groups. The role focuses on preparing, shipping, and supporting a range of store technology while helping maintain accurate records of assets, service activity, and device rollouts.
Responsibilities:
- Prepare and configure technology equipment for use in retail locations, ensuring devices are ready for deployment.
- Package and send replacement hardware to stores and field technicians in a timely and accurate manner.
- Maintain organized records for inventory, service requests, and deployment activity using Excel and ServiceNow.
- Provide setup and basic troubleshooting support for retail devices and related hardware issues.
- Support store technology including iPads, point-of-sale and payment equipment, scanners, and camera or security systems.
- Work closely with store personnel, third-party technicians, and internal IT teams to coordinate support needs and device distribution.
- Assist with tracking hardware movement and deployment progress to help keep operational timelines on schedule.
- Contribute to a collaborative support team environment where communication, dependability, and strong interpersonal skills are important.