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Desktop Support Technician
Job
Pomeroy Technologies LLC
Cary, IL (In Person)
Full-Time
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Job Description
Responsibilities:
Image, load, configure, and update software on desktop/laptop and other devices.Troubleshoot any problems or issues that arise with desktops/laptops.
Document any troubleshooting and corrective actions taken to resolve Windows desktop/laptop issues in the Help Desk system.
Load and reload, configure, and update anti-virus and virus scan software on desktop/laptop as required.
Skills:
Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure.Must be able to follow and adhere to SLA's.
Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user.
Must possess exceptional written and verbal communication skills (in English).Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.
The ability to lift and move 35 pounds.#LI-DNI