AV Tech Support Analyst - (SELECT) - Chicago

AV Tech Support Analyst - (SELECT) - Chicago Chicago, IL Job Details Full-time 11 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Jira Photography Smartphone (troubleshooting support) Google Meet IT service management iOS Event audio equipment operation Zoom Equipment troubleshooting Mid-level Windows Android Communication platforms High school diploma or GED Software documentation Microsoft Teams Technical writing ServiceNow Agile IT Webex Leadership 2 years Communication skills Mobile devices Full Job Description Software/Application/Cloud Tech Support Senior Analyst | Early Career | Full time Job No. 13968394 |

Chicago, IL We Are:

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and, Interactive, Technology, and Operations services, all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 778,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com.

You Are:

The Infrastructure Shared Services group is the internal global IT organization for Accenture. We run the daily IT operations ranging from workstation support, AV support, network infrastructure, and in-office video conference technology support. This role will be part of our Special Events, Leadership Enablement, and Client Technology team. The focus being supporting the high-profile meetings and events that take place in our Connected Innovation Center in Chicago. The specialization will be supporting AV and meeting collaboration technology.

The Work:

Providing white glove service and support to all Accenture employees and client guests that are participating in meetings or events in the office Managing and maintaining Audio Visual technologies such as a sound mixer with synchronized wireless microphones Testing operation, and troubleshooting video conferencing devices and display walls; such devices could include: Microsoft Teams Rooms, Cyviz Display Walls, Cisco VC rooms, etc. Managing and maintaining extended reality devices such as Apple Vision Pro and Meta Quest devices Acting as the technical lead during high-profile client meetings and leadership events ensuring a seamless technology experience Collaborating with global teams to pilot and support emerging technologies for immersive experiences and hybrid collaboration Creating and updating technical documentation The role is 100% in office, based in Chicago, IL. There may be some opportunities to travel for off-site event support.

Here's What You Need:

Minimum 3+ years supporting either IT or AV related industries Minimum 2+ years working with ITIL software such as Service Now or Jira Minimum 2+ years experience with enterprise collaboration platforms (e.g. Microsoft Teams, Google Meet, Zoom, Webex, etc.) An agile mindset with the ability to quickly adapt to changing priorities Hands on Windows 10, Windows 11, and OSX support experience Hands on Android and iOS support experience Must be capable of working in a fast-paced environment both as an individual and as part of a team Strong communication skills to interface with non-technical stakeholders and senior leadership

Highschool Diploma/GED Bonus Points If:

You have experience working in either a client-facing or senior executive facing role where professionalism is key You have any IT or AV related certifications (e.g. CompTIA, CTS, Microsoft, or Cisco) You have a background in photography for the offering of professional grade employee headshots/portraits. You have any experience with video production Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted on 02/10/2026 and open for at least 3 days. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture Role Location Hourly Salary Range California $23.13 to $49.57 Cleveland $21.39 to $39.66 Colorado $23.13 to $42.84 District of Columbia $24.62 to $45.63 Illinois $21.39 to $42.84 Maryland $23.13 to $42.84 Massachusetts $23.13 to $45.63 Minnesota $23.13 to $42.84 New York $21.39 to $49.57 New Jersey $24.62 to $49.57 Washington $24.62 to $45.63 Chicago, IL Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. 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We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change. Visit us at www.accenture.com.