Director of IT Engineering and Technical Services

Director of IT Engineering and Technical Services at Ingenuity Group Director of IT Engineering and Technical Services at Ingenuity Group in Des Plaines, Illinois Posted in 3 days ago.

Type:

full-time

Job Description:

A leading organization in its sector is confidentially seeking a talented and experienced Co-Director of End User Computing to join its team for a 6-month contract-to-hire role in a hybrid capacity in the Chicago area. This pivotal leadership position will share responsibility for overseeing all aspects of end-user support and services, managing a team of managers and their respective teams to ensure seamless IT service delivery across multiple locations. The ideal candidate will possess extensive experience in managing large-scale IT operations, particularly within the context of mergers and acquisitions, and will be instrumental in driving system integrations and standardizing operational procedures during a period of significant growth and transformation.

Leadership:

Provide strategic direction to the End User Computing team, overseeing managers to foster a culture of excellence and ensure effective end-user support.

M&A Integration:

Lead the integration of IT systems and processes following recent mergers, unifying platforms to create a cohesive IT environment.

Operational Excellence:

Develop and implement standard operating procedures (SOPs) and champion the use of the ITSM model and ServiceNow to optimize service delivery.

Team Optimization:

Regularly review and adjust team structure and roles to align with evolving business needs.

Data-Driven Strategy:

Use data and analytics to inform strategic decisions, measure performance, and present recommendations to leadership.

Technical Oversight:

Maintain a strong understanding of the technical environment, including the

EPIC EMR

system, and provide expert guidance to the team. This role is onsite 3-4 days a week.