IT Technician

IT Technician BTI Communications Group, LTD. - 3.4 Downers Grove, IL Job Details Full-time $25 - $35 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Microsoft Outlook Serving clients IT user and group management Equipment troubleshooting Email configuration (technical support) Computer hardware Desktop (troubleshooting support) Client services CompTIA Network+ IT support Azure AD Microsoft Teams SharePoint IP networking Desktop administration CompTIA A+ Help desk Full Job Description We are seeking an experienced and enthusiastic IT Technician to join our team at BTI Communications Group, a Managed Service Provider. In this role, you will be responsible for providing technical support to our clients, troubleshooting and resolving hardware and software issues, and maintaining our network infrastructure.

Responsibilities:

Provide technical support to clients via phone, email, or in-person. Troubleshoot and resolve hardware and software issues on client computers Assist in installation and configuration of client servers, workstations, and other IT equipment. Perform routine maintenance and updates on client systems and network infrastructure. Manage and monitor client backups and disaster recovery systems. Participate in project planning and implementation of new client systems and technology solutions. Document and maintain accurate records of client systems and services. Keep up-to-date with emerging trends in IT and apply new knowledge and skills to improve client services.

Requirements:

Minimum of 2 years of helpdesk support experience Good knowledge of Windows operating systems Experience with M365 and Entra ID administration Experience with AD administration Experience with troubleshooting M365 apps: Outlook, Teams, SharePoint Experience with supporting Apple products Basic knowledge of networking technologies Excellent troubleshooting and problem-solving skills. Strong communication and customer service skills. Ability to work independently and as part of a team. Relevant IT certifications (e.g. CompTIA A+, Network+) are desirable

We Offer:

401(k) with 100% employer match Dental insurance Health insurance Life insurance Paid time off Vision insurance Continual training, certification, and licensing opportunities Guaranteed 40 hours per week Opportunities for growth If you are a self-motivated individual with a passion for technology and providing exceptional customer service, then we want to hear from you. We offer a competitive salary package, opportunities for professional growth and development, and a dynamic work environment. Apply now and join our team of IT professionals.

Job Type:

Full-time Pay:

$25.00 - $35.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Experience:

AD administration: 2 years (Required) M365 apps:

Outlook, Teams, SharePoint :

2 years (Required) IT support: 2 years (Required) Help desk: 2 years (Required)

License/Certification:

CompTIA Network+ (Required) Ability to

Commute:

Downers Grove, IL 60515 (Required)

Work Location:

In person