TechOps Support Specialist

TechOps Support Specialist Gurnee, IL Job Details Full-time $25.96 - $43.26 an hour 1 day ago Qualifications System hardening Network troubleshooting Preventative hardware maintenance Procedural guides Customer service IT asset management Technical documentation IT system monitoring Equipment troubleshooting Mid-level High school diploma or GED VoIP Patch management Access control implementation Computer hardware Hardware support WAN IT Business Associate's degree 2 years Identity & access management

Full Job Description Summary :

Maintains ALEC's End User hardware and software by utilizing the TechOps Service Desk. The TechOps Support Specialist maintains user accounts, access levels, software and hardware. Works directly with other TechOps/IS representatives to secure, implement, and maintain ALEC's Information Systems. The individual will spend most of their time actively monitoring the TechOps Service Desk to ensure co-worker information technology requests are properly addressed.

ESSENTIAL FUNCTIONS

Provides first line of support to end-users for hardware/software issues via Service Desk, phone, remote access, or in person to resolve issues. Roughly 70% of time will be focused on supporting the TechOps Service desk. Performs system access maintenance including setting up user accounts, permissions, and password resets Creates and installs laptop and computer builds Provides support for

LAN/WAN/VOIP

systems Creates and maintains reports for hardware and software inventories Designs and carries out independent projects as assigned Collaborates with TechOps Team members to optimize credit union information systems Provides technical support and guidance to end users. Works with Information Security area to harden ALEC's end user devices including network printers, computers, and audio-visual devices. Participates in on-call rotation as scheduled and directed by the Manager of Technology Operations. Diagnoses, Troubleshoots, and resolves hardware, software, or other network and system problems in collaboration with vendor support. Creates and maintains area support documentation including procedures. Maintains and support audio visual and phone systems. Responsible to analyze, configure, update, patch and cycle credit unions hardware as directed. Responsible to maintain a professional look and feel of information systems, including cable management and preventative maintenance of equipment. Assists in patching applications using service desk software At times, will need to be able to work outside of normal working hours to support department needs, including weekend remote support while headquarters' service center is open Other duties as may be assigned

QUALIFICATIONS

Education Required:

High School Diploma or Equivalent (GED)

Education Preferred:

Associate degree, or working towards one, in a technical or business concentration

Experience Required:

Two (2) years of experience in a customer service or technical-related position

Experience Preferred:

Two (2) years of information technology experience

TRAVEL:

Up to 10% local travel The base pay for this position is $25.96 to $43.26 per year. In specific locations, the pay range may vary from the range posted. Click here to learn more about ALEC and our benefits.