Technical Support Engineer

Technical Support Engineer Miller Resource Group Hoffman Estates, IL Job Details Full-time $70,000 - $100,000 a year 16 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Qualifications Teamwork Packing Packaging System testing Mechanical troubleshooting Full Job Description Technical Support Engineer / Inside Sales Hoffman Estates, Illinois Our client is a global manufacturer of precision industrial automation and force measurement systems used in high-performance manufacturing environments worldwide. Their technology supports critical production processes across industries including wire & cable, converting, flexible packaging, textiles, film, battery manufacturing, and industrial automation. The North American operation is a lean, technically driven team that values responsiveness, problem solving, and strong customer relationships. We are seeking a technically capable, customer-focused professional who enjoys working directly with customers, solving application challenges, and supporting industrial automation systems in real-world manufacturing environments. Position Overview This role combines inside sales, technical support, and application engineering responsibilities. You will work directly with customers, distributors, OEM machine builders, and sales representatives to support both commercial and technical activities across North America. You will help customers select and implement products, troubleshoot system issues, prepare quotations, and support ongoing application needs. This is not a high-volume transactional sales role. Success in this position requires strong mechanical aptitude, customer communication skills, and the ability to understand industrial processes and automation systems. The ideal candidate is comfortable balancing technical problem solving with customer interaction and commercial support responsibilities. Key Responsibilities Inside Sales & Customer Support Prepare and manage technical quotations for customers, distributors, and OEM partners Support customers with product selection, pricing, lead times, and application guidance Follow up on quotations and identify opportunities for additional business Process orders and support ERP/SAP transactions as needed Coordinate shipments, including occasional international shipments Maintain strong relationships with customers, sales representatives, and channel partners Technical Support & Application Engineering Provide technical support via phone and email for force measurement and web handling systems Assist customers with troubleshooting mechanical and basic electrical issues Support installation, setup, and commissioning activities for new systems Help customers optimize tension control and web guiding applications Evaluate warranty and repair requests and recommend corrective actions Perform light hands-on diagnostics, testing, and repair of returned equipment Serve as a technical resource for outside sales representatives and distributors Operations & Team Support Assist with inventory management, including serial number tracking and software version documentation Support shipping, packing, and order entry activities as needed Participate in trade shows and occasional customer visits Contribute across departments in a collaborative small-team environment Typical Weekly Activity This role includes a balanced mix of technical support, customer communication, and operational responsibilities, including: ~5 quotations per day ~3 technical support calls per week ~3 application engineering discussions per week ~1 RMA/warranty review per week Inventory support every 2-3 weeks Occasional repair/testing activities Approximately 2 trade shows per year Limited travel, typically 2-4 weeks annually Qualifications Education Bachelor's degree in Engineering preferred Equivalent 2-3 years of hands-on industrial or technical experience will also be considered Technical Skills & Experience Strong mechanical aptitude and problem-solving ability Basic understanding of electrical systems and industrial controls Ability to interpret technical drawings, system layouts, and specifications Experience working in industrial automation, machinery, converting, wire & cable, manufacturing, or related industries preferred ERP experience preferred (SAP experience is a plus) Proficiency with Microsoft Office tools What We're Looking For Strong communication skills with the ability to explain technical concepts clearly Customer-focused mindset with a practical, solutions-oriented approach Comfortable working independently while contributing to a small team Organized, self-directed, and responsive Hands-on attitude with a willingness to help where needed Interest in industrial automation, machinery, and manufacturing technologies What's Offered Competitive compensation with bonus/MBO opportunities Medical insurance 401(k) Paid vacation and holidays Stable, team-oriented work environment Opportunity to work with specialized industrial automation technology used by leading manufacturers worldwide

Pay:

$70,000.00 - $100,000.00 per year

Benefits:

401(k) Dental insurance Health insurance

Work Location:

In person