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Technical Support Associate

Job

GenAquarius LLC

Libertyville, IL (In Person)

Full-Time

Posted 2 days ago (Updated 10 hours ago) • Actively hiring

Expires 6/28/2026

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Job Description

Position:
Technical Support Associate Location:
Libertyville, Illinois (Only Local candidates)
Type:
6-12
Months Contract Shift Timing:
5:00 AM 2:00 PM Job Summary We are looking for a motivated and customer-focused Customer Help Desk Support professional to join our team in Chicago. This is an in-person role requiring strong communication skills, basic technical troubleshooting abilities, and a proactive attitude toward customer support. The ideal candidate should have initial-level knowledge of networking and system support, experience working with ticketing systems such as JIRA, and the ability to handle support requests efficiently in a fast-paced environment. Key Responsibilities Provide first-level technical and customer support via phone, email, and ticketing systems. Log, track, and manage incidents and service requests using JIRA. Perform initial troubleshooting related to systems, networking, and user access issues. Escalate unresolved technical issues to appropriate internal teams. Monitor support queues and ensure timely resolution of tickets. Maintain proper documentation of issues, troubleshooting steps, and resolutions. Support end users with system-related queries and basic technical guidance. Coordinate with internal teams to ensure smooth issue resolution and customer satisfaction. Required Skills & Qualifications Initial-level knowledge of: Networking concepts (LAN/WAN, IP basics, connectivity troubleshooting) System support and desktop troubleshooting Windows environment and basic IT operations Experience or familiarity with JIRA ticketing system. Strong verbal and written communication skills. Good problem-solving and analytical abilities. Ability to work independently and manage multiple support requests. Customer-service-oriented mindset with a professional attitude. Preferred Qualifications 4+ years of experience in help desk, customer support, or technical support roles. Basic understanding of IT infrastructure and support processes. Prior experience working in shift-based support environments is a plus. Additional Information This is a full-time, in-person position based in Chicago. Looking for energetic and career-oriented professionals who are eager to learn and grow in the IT support domain.