Help Desk Technician

Help Desk Technician Lisle, IL Job Details 1 day ago Benefits Wellness program AD&D insurance Disability insurance Dental insurance Flexible spending account Vision insurance 401(k) matching Life insurance Qualifications Employee onboarding Computer science Network troubleshooting Azure Bachelor's degree in information technology Computer Science Phone communication Associate's degree in computer science Equipment installation iOS Process improvement Equipment troubleshooting Windows Software installation Microsoft Dynamics GP Associate's degree in information technology Hardware support Customer support ticket management Microsoft Teams IT 1 year Onboarding process management Associate's degree Bachelor's degree in computer science Escalation handling Communication skills Entry level Mobile devices

Information Technology VPN Full Job Description Job Summary:

The Help Desk Technician serves as the first point of contact for IT support, assisting employees with hardware, software, and network-related issues. This role requires strong troubleshooting skills, excellent customer service, and the ability to work both independently and as part of a team. The position follows a second shift schedule for IT support coverage, Monday-Thursday 10am-9pm. This position also requires in-office attendance.

Key Responsibilities:

Respond to and resolve IT support tickets via phone, email, Microsoft Teams, and in-person. Diagnose and troubleshoot hardware, software, and network-related issues. Install, configure, and maintain computer systems, peripherals, and mobile devices. Assist with employee onboarding and offboarding, including workstation setup and software installation. Document support requests, resolutions, and troubleshooting steps in the ticketing system. Support IT team projects, system updates, and process improvements. Provide guidance to employees on IT best practices and security policies. Escalate complex technical issues to senior IT staff as needed.

Qualifications & Skills:

Associate's or Bachelor's degree in IT, Computer Science, or a related field preferred (or equivalent experience). 1-2+ years experience in an IT support or help desk role preferred. Proficiency with Windows 10 & 11 and troubleshooting. Familiarity with NinjaOne, Microsoft Dynamics GP, Azure, Office 365, and iOS devices is preferred. Basic networking knowledge (IP addressing, Wi-Fi troubleshooting, VPN setup). Experience with IT ticketing systems preferred. Strong problem-solving and critical-thinking abilities. Excellent verbal and written communication skills. Patience and ability to assist users with varying technical expertise. Strong attention to detail and ability to multi-task. Strong customer service skills. Leeco Steel offers a competitive salary and a comprehensive benefits package including, but not limited to: Health, Vision and Dental Insurance Wellness Program Health and Dependent Care Flexible Spending Accounts Short-Term and Long-Term Disability Coverage Life Insurance and Accidental Death & Dismemberment Training and Development Opportunities 401k with Employer Match