IT SPECIALIST

IT SPECIALIST MILESTONE INC - 3.4

Loves Park, IL Job Details Full-time $23.59 - $31.06 an hour 23 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance Retirement plan Qualifications Employee onboarding Record keeping Customer communication Customer service Equipment installation Regulatory compliance Data reporting Equipment troubleshooting Mid-level Windows Software installation System maintenance Analysis skills Task prioritization Hardware support Data entry Organizational skills IT Technical skills instruction Productivity software Excel formulas Onboarding process management Communication skills Mobile devices Full Job Description Job Overview We are seeking a reliable and detail-oriented IT Specialist to provide frontline technical support and assist with daily IT operations. This role supports end-users, maintains systems, and manages data/reporting functions. Ideal candidates are strong problem-solvers with excellent customer service skills who can work independently and prioritize effectively. What You'll Do IT Support Provide end-user support (password resets, software installs, connectivity issues) Troubleshoot hardware, software, and mobile devices Install and configure new computers and equipment Assist with system updates, maintenance, and IT projects Data & Reporting Enter and maintain weekly program data accurately and on time Manage spreadsheets and formulas for reporting Generate and distribute monthly reports Maintain records and internal documentation Training & Team Support Train staff on basic hardware/software use Assist with new employee onboarding Support team and departmental goals Compliance Follow organizational policies and Human Rights standards Report concerns per regulatory requirements (OIG, DCFS, IDPH) Preferred Traits Self-motivated and dependable Logical thinker with strong analytical skills Team-oriented with a positive attitude Work Environment Fast-paced environment supporting multiple users Hands-on technical and administrative responsibilities Opportunity to grow IT skills in a collaborative setting Benefits Health, dental, and vision insurance Paid time off and holidays Retirement plan options Professional development opportunities Qualifications Proficiency in Microsoft Word, Excel, and Windows Strong troubleshooting and problem-solving skills Excellent customer service and communication Ability to work independently and manage multiple tasks Strong attention to detail and organizational skills Above-average typing speed and accuracy Ability to safely lift 30 pounds