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ITSS Field Support Analyst

Job

GFL Environmental

Mokena, IL (In Person)

Full-Time

Posted 6 weeks ago (Updated 2 weeks ago) • Actively hiring

Expires 5/27/2026

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Job Description

As the "face of IT," the Field Support Analyst provides Level 2 technical support and network administration for regional business units. Reporting to the IT Service Support Regional Manager, you will act as a critical liaison between end-users and the broader IT organization.
Key Responsibilities Technical Support:
Provide onsite and remote troubleshooting for hardware, software, and network configurations.
Infrastructure Management:
Administer computer networks and systems software; evaluate and implement new productivity tools.
Stakeholder Liaison:
Build relationships with senior management to align IT services with business needs.
Project Leadership:
Lead technical consulting for upgrades and support large-scale strategic initiatives.
Operations:
Manage asset inventory, vendor contracts, and knowledge base documentation.
Escalation:
Resolve complex cross-technology incidents and manage customer expectations during outages.
Qualifications Education:
In-progress or completed Graduate degree in Computer Science, Engineering, or a related field.
Experience:
2+ years in End User services (large team support) and experience with IT service providers.
Technical Skills:
Proficiency in Google Workspace and ServiceNow ; A+ or MCSA certifications preferred.
Soft Skills:
Strong analytical troubleshooting, decisive judgment under pressure, and excellent interpersonal skills.
Travel:
Ability to travel approximately 30% to regional business sites.

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