Computer Support Associate I - Infrastructure

IT Deskside Support Technician (Tier 2) -

Onsite Location:

Moline, IL Schedule:

1st Shift, onsite

Hours:

Flexible start between 7:00-8:00 AM and end between 5:00-6:00

PM Contract:

18?month W2 contract with potential extensions

Compensation:

$27-$35/hr with medical, dental, vision, and 401(k) Role Overview Provides onsite Tier 2 deskside support at the Moline location, supporting end users through stable, repeatable IT processes and hands?on troubleshooting. Key Responsibilities

• Provide onsite Tier 2 deskside support and resolve ServiceNow tickets
• Perform standard IT tasks such as computer imaging, printer support (toner/rollers), and asset disposal
• Support AV and conference room technology for meetings and presentations
• Follow established KB articles and documented processes to troubleshoot and resolve issues
• Update and maintain IT documentation and asset records
• Identify process issues and resolve within documented procedures or escalate when needed
• Maintain IT equipment, supplies, and inventory records Requirements
• Basic knowledge of computing and networking fundamentals
• AV / conference room support experience (required)
• Experience using Microsoft Office and standard desktop applications
• General understanding of computer security concepts and policies
• Familiarity with Agile methodology
• 1+ year of IT support experience preferred; recent college graduates considered #LI-DO1 #INDEPI