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Computer Support Associate I - Infrastructure

Job

Epitec

Moline, IL (In Person)

$64,480 Salary, Full-Time

Posted 7 weeks ago (Updated 2 weeks ago) • Actively hiring

Expires 5/27/2026

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Job Description

IT Deskside Support Technician (Tier 2) -
Onsite Location:
Moline, IL Schedule:
1st Shift, onsite
Hours:
Flexible start between 7:00-8:00 AM and end between 5:00-6:00
PM Contract:
18?month W2 contract with potential extensions
Compensation:
$27-$35/hr with medical, dental, vision, and 401(k) Role Overview Provides onsite Tier 2 deskside support at the Moline location, supporting end users through stable, repeatable IT processes and hands?on troubleshooting. Key Responsibilities
  • Provide onsite Tier 2 deskside support and resolve ServiceNow tickets
  • Perform standard IT tasks such as computer imaging, printer support (toner/rollers), and asset disposal
  • Support AV and conference room technology for meetings and presentations
  • Follow established KB articles and documented processes to troubleshoot and resolve issues
  • Update and maintain IT documentation and asset records
  • Identify process issues and resolve within documented procedures or escalate when needed
  • Maintain IT equipment, supplies, and inventory records Requirements
  • Basic knowledge of computing and networking fundamentals
  • AV / conference room support experience (required)
  • Experience using Microsoft Office and standard desktop applications
  • General understanding of computer security concepts and policies
  • Familiarity with Agile methodology
  • 1+ year of IT support experience preferred; recent college graduates considered #LI-DO1 #INDEPI

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