IT Support Specialist

Job Title:

IT Support Specialist Location:

Moline, IL 61265 (100% Onsite)

Duration:

24+ months contract (Possibility of extension and FTE conversion)

Shift:

1st Shift (Mon-Fri) 40hrs./per week

Pay Rate Range:

$20.00

• $24.

00 hr. (Negotiable based on experience)

Job Description:

To provide onsite deskside Tier 2 support to the Client Commons location we well as assistance to Client remote Training and Demo sites through performing the following duties

Job Duties:

Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.

TYPICAL EXAMPLES

imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues. Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes. Responsible for effective e-mail communications and ability to create and maintain basic documents/records:

TYPICAL EXAMPLES

• -contact lists
• -process logs
• -problem incidence reports
• -customer information updates
• exterior ship orders
• -inventory, maintenance or other service records
• handling standard facilities administration requests Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre
• established and documented solutions.

Is responsible for reporting to others those problems that fall outside the scope of established procedures. Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers. Applies some technical knowledge in the support of processes or operations

TYPICAL EXAMPLES

• -understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

Job Requirement:

Knowledge of computing and networking concepts and fundamentals Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions. Knowledge of computer security policies and a general overall knowledge of computer security concepts. 1 year or more IT experience preferred, but recent college graduates will be considered Up to 25% travel time as this position supports the Client Training and Demo sites as well.

Education Requirements:

Degree in an Information Technology discipline or equivalent experience.

• High School or secondary diploma or equivalent

Additional Information:

This is a 1st shift, ONSITE position (with some travel as mentioned above) OT/weekend/ On-call is possible but rare In addition to the requirements listed in the template, this position also includes travel to remote locations across the country that are not large enough to have onsite IT teams. (YR-R1) #IND2

Pay:

$20.00

• $24.

00 per hour

Benefits:

401(k) Dental insurance Health insurance Referral program Vision insurance Application Question(s): Do you have at least 1 year of IT support, desktop support, help desk, or technical support experience? Do you have experience troubleshooting Windows computers, Microsoft Office applications, printers, and basic networking issues? Do you have experience using ticketing systems such as ServiceNow or similar IT service management tools? Are you comfortable working 100% onsite in Moline, IL and traveling up to 25% to support remote locations as needed (mileage will be reimbursed)? Are you a US Citizen or GCH? If on Visa please mention the Visa Status Are you ready for background check and drug screen in accordance with the local law and regulations? Please confirm your email address and contact number? Cube Hub payroll is "Bi-Weekly, we pay every-other-Friday. Are you Comfortable with Bi-Weekly payroll policy? What is your Expected Pay Range?

Work Location:

In person