IT Support Specialist - Full-Time - Naperville, IL (on-site)

IT Support Specialist

• Full-Time
• Naperville, IL (on-site) Naperville, IL Job Details Full-time $28
• $32 an hour 1 day ago Benefits Health savings account Paid holidays Health insurance Dental insurance Vision insurance 401(k) matching Life insurance Qualifications Network troubleshooting Phone communication Software deployment Mid-level Windows System maintenance Cloud-based systems Computer hardware CompTIA Network+ Hardware support Security policy implementation Azure AD Customer support ticket management Mobile device management Microsoft Teams Communication skills CompTIA A+ Intune Active Directory management Full Job Description IT Support Specialist |

Full-Time On-Site Location:

Naperville, IL (on-site)

Employment Type:

Full-Time Reports to: Director of IT About Five-Star AudioVisual Founded in 1995, Five-Star AudioVisual, Inc. is an independent boutique audiovisual company serving the luxury hospitality market nationwide. We partner with premier hotels, resorts, and event venues across the U.S., delivering high-touch service and seamless experiences. Technology is central to our work, and we prioritize professionals who are skilled, dependable, security-minded , and collaborative Candidates may be asked to participate in a technical assessment as part of the hiring process Position Overview Reporting to the Director of IT, the IT Support Specialist will support corporate and field technology operations with a focus on device deployment, system reliability, security, and end-user support. This role is ideal for someone who: Enjoys solving problems Values organization, documentation, and security best practices Takes pride in maintaining secure, efficient IT systems Key Responsibilities Configure, image, and deploy Windows 11 Pro and Apple devices Administer Microsoft 365, Entra ID (Azure AD), and related cloud services Manage Apple Business Manager enrollment and device oversight Maintain system updates, security standards, and performance optimization Monitor and enforce security policies and IT best practices across systems Track IT assets, user accounts, and system documentation Provide on-site support in Naperville and remote support across locations Troubleshoot hardware, software, and network issues Collaborate with internal teams to maintain consistent IT and security standards Qualifications 2-5 years of IT support experience, corporate or multi-site preferred CompTIA A+, Network+, or equivalent hands-on experience Strong experience with Microsoft 365, Entra ID (Azure AD), and Azure environments (AZ-900 preferred) Experience supporting Windows 11 Pro systems Familiarity with Apple device management and Apple Business Manager Knowledge of IT security principles and best practices Strong organizational, documentation, and troubleshooting skills Excellent communication skills across phone, Teams, email, and in person Must be local to the Naperville area and available on site Must be authorized to work in the U.S. Occasional travel may be required Preferred Skills Intune or other MDM/device management tools Networking fundamentals (firewalls, switches, Wi-Fi) Experience with ticketing systems and remote support platforms Benefits 401(k) and Roth 401(k) with company match Medical, dental, and vision insurance Health savings account Life insurance Paid vacation, sick time, and company holidays