Help Desk Technician

Help Desk Technician IT360 Inc Peoria, IL Job Details Full-time $36,000•$50,000 a year 1 day ago Benefits Internet reimbursement Passenger ride along program Paid holidays Health insurance Cell phone reimbursement Life insurance Retirement plan Qualifications Customer communication

Full Job Description Job Title:

Help Desk Technician Location:

Peoria, IL Employment Type:

Full-Time Work Environment:

In-person only•This is not a remote or hybrid position

Salary Range:

$36,000•$50,000 per year, based on experience and qualifications About the Role IT360, Inc. is seeking a motivated Help Desk Technician to join our support team. This Tier 1 technical role is responsible for handling first-level service requests for our managed services clients. You'll troubleshoot and resolve a wide range of issues involving desktops, applications, printers, basic networking, and end-user support — while collaborating with Tier 2 and Tier 3 engineers as needed. Key Responsibilities Provide Tier 1 technical support for desktops, laptops, printers, and core Microsoft applications Troubleshoot basic issues involving Windows OS, Office 365, and line-of-business applications Provide basic support for network connectivity, firewalls, VPNs, and remote desktop access Respond to alerts from remote monitoring tools and take appropriate action via service tickets Document all work performed and maintain detailed records in the PSA/ticketing system Maintain communication with clients on issue status, timelines, and resolution updates Escalate unresolved or complex issues to Tier 2 team members when appropriate Additional Duties Maintain client satisfaction through responsive, professional communication Coordinate with the Service Desk Dispatcher to ensure efficient ticket routing Accurately track time, tasks, and expenses within ticketing platform Contribute to internal knowledge base and documentation Stay current with basic industry tools, technologies, and best practices Qualifications 1+ years of experience in IT support or technical customer service Familiarity with Microsoft environments (Windows 10/11, Office 365, Active Directory basics) Knowledge of remote access tools, printers, and basic networking concepts Strong interpersonal and communication skills Ability to handle multiple priorities and adapt in a fast-paced environment Strong problem-solving mindset and attention to detail Preferred but not required: CompTIA A+, Network+, or Microsoft Fundamentals certification

Compensation & Benefits Salary:

$36,000•$50,000 annually, depending on experience and qualifications. This position may be eligible for performance-based incentives. Benefits (subject to eligibility and length of employment) : Health insurance allowance up to $500/month Employer-paid group life insurance policy valued at $100,000 4% employer match on retirement savings plan High-speed internet reimbursement up to $40/month $40/month cellular phone allowance 8 paid holidays annually Paid vacation: 5 days/year to start, increasing to 10 days/year after 3 years of service Access to Safe Ride Home Program (Uber ridesharing) Apply today and become part of a team that delivers reliable IT solutions with a personal touch.