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IT Support Specialist
Job
STL
Pontiac, IL (In Person)
$60,320 Salary, Full-Time
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Job Description
Job location is in the El Paso, IL area Job Summary We are seeking a dedicated individual to join a local technology team . In this role, you will provide comprehensive technical support to end-users, troubleshoot software and hardware issues, and maintain the overall health of their IT infrastructure. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a proactive approach to IT support. Duties Deliver prompt and effective technical support to users via help desk platforms such as ServiceNow, addressing issues related to hardware, software, and network connectivity. Industrial PCs and HMIs Shipping/receiving workstations Production workstations Assist with ERP, inventory, and warehouse management systems. Coordinate with production and operations teams to minimize downtime during technical issues. Provide on-call or after-hours support for critical plant operations as needed. Troubleshoot and resolve software problems across various operating systems. Manage computer hardware components, perform upgrades, installations, and maintenance to optimize performance. Support mobile devices and ensure their integration within the organization's IT infrastructure. Skills Proven experience in providing technical support within a corporate environment. Strong troubleshooting skills for software applications and computer hardware components. Required Associate degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered. 4+ years of IT support experience in a business environment. Experience supporting Windows PCs, Microsoft 365, and Active Directory environments. Strong troubleshooting and problem-solving skills. Ability to communicate effectively with both technical and non-technical users. Ability to work in an industrial/manufacturing environment including warehouse and production areas. Preferred Experience in food manufacturing or industrial manufacturing environments. Familiarity with ERP systems, warehouse systems, or production software. Fortinet/SonicWall firewalls SQL basics Endpoint management tools Industry certifications such as Microsoft certifications.