IT Onsite Technician

IT Onsite Technician Hemmersbach Nordamerika - 2.8 Rockford, IL Job Details Full-time $52,000 - $54,000 a year 15 hours ago Benefits Dental insurance Vision insurance Qualifications Customer communication Operating systems Customer service Laptop (troubleshooting support) Mid-level IT Productivity software 2 years Technical Proficiency Mobile devices Full Job Description IT Onsite Technician Enthuse customers and provide best experience through best in class hardware, software and technical support services Your benefits Unlimited employment contract Onboarding program Buddy program International job opportunities Dental insurance Sick leave payments Internal career development program Vision Insurance Your skills 2-3 years of experience in a technical support or desktop support environment. Strong working knowledge of desktops, laptops, mobile devices, and assorted peripherals. Strong client-facing soft skills with the ability to communicate clearly and professionally. Willingness and capability to perform asset disposal services. Understanding of standard business software, productivity suites, and operating systems. Proven ability to problem-solve in moderately complex technical situations. Ability to work independently and use good judgment within established guidelines. This role is a Salary Non-exempt position with a targeted salary range of $52,000.00 - $54,000.00 USD. Your tasks We are seeking a motivated and technically proficient Desktop Support Technician to join our team. In this role, you will provide hands-on support for a variety of end-user devices, ensuring smooth, efficient, and reliable operation of workplace technology. You will work independently on moderately complex incidents and service requests while delivering excellent customer service to internal clients.

Key Responsibilities:

Provide onsite and/or remote technical support for PCs, laptops, mobile phones, and peripheral devices. Support standard operating systems and commonly used business applications. Resolve incidents and fulfill service requests according to established procedures. Apply intermediate-level subject matter knowledge to troubleshoot and solve problems independently. Perform device disposal services in accordance with company policy and compliance requirements. Maintain accurate documentation of issues, activities, and resolutions. Be part of us Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.