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IT Support Technician
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Forge Strategies
Romeoville, IL (In Person)
$54,080 Salary, Full-Time
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Job Description
IT Support Technician Forge Strategies Romeoville, IL Job Details $24 - $28 an hour 4 hours ago Benefits Paid holidays Paid time off Qualifications High school diploma or GED Full Job Description We are seeking an IT Support Technician to provide technical support and assistance to end users in a fast-paced business environment. This role will serve as a primary point of contact for technology-related issues, helping users troubleshoot hardware, software, printing, and network connectivity concerns while delivering excellent customer service. Responsibilities Serve as the first point of contact for technical support requests via phone, email, chat, and ticketing systems Troubleshoot and resolve hardware, software, printer, and network connectivity issues Install, configure, and maintain desktops, laptops, software applications, and peripheral devices Set up and support workstations, conference rooms, audiovisual equipment, and other IT hardware Escalate complex technical issues when necessary and follow through to resolution Maintain accurate documentation of support activities and solutions Assist with IT projects, system upgrades, and technology deployments Provide remote and onsite technical support to end users Deliver exceptional customer service while managing multiple priorities Qualifications High School Diploma or GED required 1-2 years of help desk, desktop support, or technical support experience Experience supporting Windows operating systems and Microsoft Office applications Familiarity with Active Directory, remote support tools, and help desk ticketing systems Basic understanding of networking and server environments WordPress experience is a plus Strong troubleshooting and problem-solving abilities Excellent written and verbal communication skills Ability to work effectively in a fast-paced environment Preferred Skills Windows Desktop Support Active Directory User Administration Microsoft Office Suite Remote Support Tools Hardware and Software Installation Network Troubleshooting Customer Service and End User Support Benefits Competitive hourly compensation Comprehensive benefits package Paid time off and holidays Career growth and professional development opportunities Collaborative team environment If you enjoy solving technical challenges and helping others succeed through technology, we encourage you to apply.