On-Site IT Support Technician

On-Site IT Support Technician CPU Defender Romeoville, IL Job Details Full-time $52,000 - $56,000 a year 2 hours ago Benefits Health savings account Paid time off Career development plan Professional development assistance Tools provided Qualifications Desktop computer repair Microsoft Outlook Technical support via phone Phone communication Moving Printer (troubleshooting support) Driver's License Computer hardware Desktop (troubleshooting support) Customer support ticket management Desktop applications Networking equipment (troubleshooting support) Microsoft Teams Desktop administration Peripheral hardware support CompTIA A+ Full Job Description About the Role CPU Defender LLC is hiring a full-time On-Site IT Support Technician to support day-to-day technology operations at a client facility in Romeoville, IL. This role is a good fit for someone with help desk or desktop support experience who wants steady on-site work, real hands-on variety, and the opportunity to grow beyond basic Level 1 support. You will be the first point of contact for everyday IT issues, supporting office users, warehouse users, workstations, printers, peripherals, conference room equipment, and basic account/software needs. You will work directly under the owner of CPU Defender and receive hands-on training, mentorship, and exposure to real business IT operations. The goal is to hire someone who can confidently handle Level 1 support today and grow into stronger Level 2 responsibilities over time. What You'll Do Respond to help desk tickets, troubleshoot issues, document work performed, and follow issues through resolution. Support end users in person and remotely with Windows 10/11, Microsoft 365, basic software issues, printers, scanners, peripherals, and common workstation problems. Provide hands-on support throughout the facility, including office areas and warehouse floor environments. Assist with new computer setups, user onboarding, equipment moves, hardware swaps, and basic device configuration. Help maintain IT documentation, asset records, ticket notes, and basic how-to guides. Escalate more complex issues with clear notes, screenshots, troubleshooting steps, and business impact. Support basic account and access requests under supervision. Assist with routine maintenance tasks, patching coordination, inventory cleanup, and equipment organization. Communicate clearly and patiently with non-technical users. What We're Looking For Required 1 to 2 years of help desk, desktop support, or similar IT support experience. Solid Windows 10/11 troubleshooting skills. Familiarity with Microsoft 365, Outlook, Teams, OneDrive, and common business applications. Experience working with a ticketing system or documenting support requests. Comfortable supporting users face-to-face, over the phone, and remotely. Able to troubleshoot printers, peripherals, monitors, docking stations, and basic network connectivity issues. Strong communication skills with non-technical users. Reliable, professional, and able to work independently after training. Able to lift up to 40 lbs and be on your feet for hands-on work when needed. Valid driver's license and reliable transportation. Nice to Have CompTIA A+, Network+, or similar certification. Exposure to Microsoft Entra ID, Active Directory, or basic user/account administration. Basic networking knowledge such as IP addresses, Wi-Fi, switches, cabling, and VLAN concepts. Experience with RMM tools, endpoint security tools, or remote support tools. Experience supporting warehouse devices, barcode scanners, label printers, or shared workstations. Interest in growing into Level 2 support, systems administration, networking, or cybersecurity.

Compensation and Benefits Salary:

$52,000 to $56,000 annually, based on experience.

Health benefit:

$300/month tax-free health insurance reimbursement through QSEHRA.

Paid time off:

80 hours of PTO accrued evenly across the year, usable for any reason.

Holidays:

Holidays observed by the Quality Craft Romeoville facility.

Equipment provided:

Work laptop and required tools provided.

Training support:

Paid certification support for approved certifications such as CompTIA A+, Network+, or similar. Work Environment This is an on-site role based at a business facility in Romeoville, IL. The work includes normal office support as well as hands-on support in warehouse and operations areas. The role requires someone who is comfortable moving around the facility, talking directly with users, and switching between ticket work, hands-on troubleshooting, and documentation. Why Join CPU Defender? CPU Defender is a small, growing IT and cybersecurity company that provides managed IT, security, infrastructure, and technology leadership services. This role gives you the chance to work at a stable client site while being trained and managed by a senior technical resource. You will not be stuck in a call-center queue doing the same password reset all day. You will get real exposure to business IT, end-user support, hardware, Microsoft 365, basic networking, documentation, security practices, and operational technology needs.

Pay:

$52,000.00 - $56,000.00 per year

Benefits:

Health savings account Paid time off Professional development assistance

Work Location:

In person