SAP MM & CPI Functional Analyst - Application Support (AMS)

Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The RoleThe SAP Functional Analyst joins the Application Management Services (AMS) team with the objective of ensuring operational continuity, functional stability, and the proper execution of business processes related to the SAP MM and SAP CPI modules. The role focuses on providing specialized support for incidents, requests, minor enhancements, and functional maintenance activities that ensure efficient system operation and compliance with corporate IT and business standards.1. Incident and Request Management within the AMS EnvironmentAnalyze and resolve functional incidents related to SAP MM, including procurement processes, sourcing, materials management, inventory handling, goods receipts, and logistical movements.

Address requests and troubleshoot issues in SAP CPI, ensuring proper execution of integrations, correct operation of flows, mappings, connectors, queues, adapters, and the accurate transfer of data between SAP and external systems.

Verify the correct flow of information between SAP and external platforms, identifying deviations and coordinating the necessary corrective actions.

Manage tickets in accordance with established service standards for priority, impact, and response times.2. Functional Analysis and Process ValidationReview functional configurations in the MM and CPI modules, ensuring alignment with organizational processes related to procurement, internal logistics, and integration flows.

Validate data integrity, correct execution of functional logic in purchasing and materials processes, and compliance with business rules within integrations managed through CPI.Document findings, deviations, and applied solutions to ensure traceability and operational consistency.3. Technical Coordination within the SAP EcosystemCollaborate with technical teams and ABAP developers to manage functional adjustments or corrections resulting from incidents.

Coordinate actions with integration administrators, infrastructure teams, and other SAP modules when cross‑dependencies exist between MM, CPI, and additional system components.

Follow up on activities derived from technical‑functional analysis to ensure their effective closure.4. Documentation and Operational ComplianceMaintain updated functional documentation, including solutions, configurations, operating procedures, and support evidence.

Prepare information and supporting materials required for internal audits, system changes, or IT reviews. 5. Support for Testing, Changes, and ReleasesParticipate in functional testing (SIT/UAT) to validate changes, fixes, or new functionalities related to SAP MM and SAP CPI.Validate functional deliverables and coordinate activities related to deployments into productive environments.

Provide support during post‑release stabilization.6. Continuous Improvement within the AMS ServiceIdentify opportunities to optimize functional processes, integration flows, and configurations related to MM and CPI.Propose improvements that enhance stability, efficiency, or traceability within the SAP landscape.

Your Future at KyndrylEvery position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You AreYou're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Knowledge and SkillsStrong functional and technical experience providing SAP functional support within an AMS model, with a process‑oriented and customer‑focused approach.

Ability to work effectively with both business and technical teams, managing priorities and resolving incidents in operational environments.

Functional and Technical ExpertiseSAP MMMonitoring and analysis of procurement processesInventory managementMaterial master dataSourcing and internal logistics processesSAP CPIMonitoring of integrations and interfacesError analysis and troubleshootingUnderstanding of mappings, connectors, adapters, and information exchange flowsIntegrationsKnowledge of integrations between SAP and external platformsAbility to interpret logs, error messages, and data structures for issue resolutionProfessional SkillsStructured functional analysis and diagnostic capabilityStrong process‑oriented problem‑solving skillsClear and effective communication with business users and technical teamsAccurate documentation and disciplined adherence to operational proceduresStrong organizational skills and effective priority managementEducation, Experience & LanguageBachelor's degree in Systems Engineering, Computer Science, Information Technology, or a related field8+ years of hands‑on experience working with SAP modulesDemonstrable experience in SAP MM and SAP CPIKnowledge of operational and logistics processes related to the MM moduleBasic English proficiencyPreferred Knowledge and ExperienceBasic SQL knowledge for data analysisFamiliarity with ITIL methodologies applied to AMS environmentsBeing YouThe \